Best Western Galleria Inn & Suites

Good budget stay. Property is somewhat dated. Stay was in January and had a hard time getting rooms to warm up.

Everything was fine and appropriate for the price paid except the advertised pull out sofa was not up to standard. When I pulled it out there were no sheets provided for it and no extra pillows in the closet. Called down to the front desk and no one answered so I just slept on a bare sofa bed with no bed sheets and no blanket or pillows. The sofa bed was very springy and leaned to the left more than slightly.

Rooms were slightly dirty and old. Pictures on the website depict a cleaner nicer room than what they are. Now know why the room was so cheap!

Stayed at the BW due to its location for the bills game and the last time I will ever stay at a BW. During check in my father landed into Buffalo before I did, I gave him my confirmation number and told him to check in so he can get settled. The front desk clerk on Friday 1/10/25 told my father there was an early check in fee of $25 cash only to avoid tax. My father paid the $25 and witnessed the money get pocketed. The room- Very uncomfortable beds where I can feel the base board under the mattress. The hotel staff allowed children to run up and down the halls screaming stomping and banging on doors. This lasted from about 8pm-2am. The doors are so thin you can hear every person walk by and their voice as clear as if they were in the room with you. Last but not least, I woke up with bites all over from head to toe, literally, bites on my neck hands back stomach legs arms and toes. We found bed bugs in our bed the last night of our stay possibly from when they switched our sheets. Worst experience ever.

Our room had stains and scratches our mattress smelled old and stink we had to change rooms in middle of night and our toilet didnt flush and bathroom door didnt have a lock

It wasn't a pleasant stay for the price paid. Old hotel needs renovation.

1. No pillows 2. No housekeeping 3. Rice in the bed 4. Beds weren’t made Came to the hotel and was told for $50 cash I could check in early. I was told cash only no card.

The temperature in the corridor were very low when we returned around 11.30pm and when we woke up at 7am. It was not confortable at all to walk around, we needed a jacket...

There was a football game the day we checked in so they were pretty busy. Check in only took a few minutes. Rooms were easy to find. I felt that everyrhing was pretty clean. We had fresh towels delivered a little after checking in, i think they just got a little behind, but we didn't mind. Everyone working seemed polite and helpful. Breakfast was decent. It was a quiet stay and slept pretty good. We will consider staying here again on our next trip.

Bar fridge door would not open all way door hits carpet, room was cold probably due to the hallway being a cold zone and the couch was very uncomfortable.

It was absolutely gross…. The hotel didn’t seem to have any heat- walking to our room was beyond cold- get to the room and there is a space heater going! Couldn’t sleep bc I was scared it was gonna start a fire. Very outdated- and the parking lot didn’t even seem to be plowed out of the snow that fell in the night…

Check in was quick and easy, room was clean and comfortable, with firm new mattresses. Would absolutely book to stay here again next time I’m in the Buffalo area.

Everything

No comment

Guy working the front desk was excellent. Hotel room was quiet which was nice. The only complaint I would have is the room smelled a bit musty. Needs some freshening up. Breakfast was great.

When we walked in, the thermostat was set on 89 degrees and the room would not cool down. When we tried the ac, it never kicked on. We tried to call the front desk with our room phone, and it was buzzing the whole time and wouldn’t ring so we had to walk down to let them know about it. They were completely full and could not switch us rooms which we understood. But we had to leave our room door open for 2 hours just to get air and cool it down from 89. Microwave clock/ timer was broken as well.

Stayed for a Buffalo Bills game. #gobills Room was clean, staff helpful, friendly. Approximately $30 Uber to Stadium. 4 minute wait. Worked perfectly for what we needed it for. Will stay again. Thank you!

By fa

Well maintained,clean, good part of town

I have travelled a lot and have never felt unsafe. It was unsafe and dirty with peeling paint from the ceiling in the washroom the doors from the parking lots did not lock. I had to scramble to find another place to stay. I await a full refund and refused to stay there under these conditions.