Calista Organic Hotel

Nice room! Would have been better if customer service responded faster and if staff were present.

It was walking distance to our destination. The keyless entry was easy with no hassle. The room was clean and everything worked as it should. All in all great experience. Would definitely stay here again.

No cleaner to provide room service.

The area. Other than that great experience!! :)

Extremely dirty, bathroom didn’t have functional lights. No towels/linens provided. No toilet paper provided. Almost felt like this was an extended stay homeless center and not necessarily a hotel.

I was one of those people that didn’t bother to read the reviews. And of course that put me in the wrong place. PLEASE READ THE REVIEWS. I will also be uploading videos and pictures on google reviews for ya’ll to know. I planned to extend my stay but when I called customer service the guy I talked to was extremely rude. No matter how I tried to change the mood by politely saying “sir” he kept answering me in a rude and as if he was mad ‘tone’. That was my biggest red flag before even knowing what this place holds. Thankfully no homeless people were there when I went in. The security code they have seem to be fine and modern. Going in, luckily they probably fixed the piss odor problem in the other reviews so I wasnt hit by it. But there was definitely a smell of musk. Tried using the elevator but there was unknown fluid inside so I didnt bother. Stairs are pretty old looking and the building itself looks like it was a rundown apt. turned into a “hotel”. Walls are thin and when somebody uses the bathroom on the other-side (other room) ud hear it. Thankfully the room I got in was relatively clean. But I definitely felt unsafe being there and the air definitely didn’t feel clean to breathe either. Would I book again over here? Maybe if I really NEEDED a place to crash with a microwave and fridge. BUT PLEASE if you can find somewhere else that’s better, do so. There are more places and hotels out there.

The customer service is excellent

All was great...

Customer service is excellent

Amazing

This is not a hotel. This is a converted apartment building. There is no staff. The internet did not work. No one answered the phone and there was no one onsite. My room was so loud I could not sleep. The windows are single pane and have not weatherstripping so it sounds like you are outside. Someone ran up and down the stairs many times and was knocking on doors. Van Ness street was very loud, Policy sirens back and forth until 3 am and People playing music on the street and very loud argument was happening outside my window. The sheets were not clean. The pillows were barely 2 inches thick and the bed was uncomfortable. The 30 inch TV was mounted on the ceiling and you cannot really see it from anywhere in the room. The remote was covered in sticky goo and was disgusting to touch. Once again staff never responded or returned any calls. I had meetings for business all week so I had to leave and stay somewhere else. Avoid this place to stay at all costs.

Sometimes it was very noisy due to the outside traffic.0therwise it was fine. The entry was clean and well-kept. There are a few dining options and a great cafe in the neighborhood

Close to my destination

This place was great. The management made sure I had everything I needed. The old school elevator was certainly a new experience. All in all, I’d definitely recommend.

This place is dire! NO front desk attendance ever, and when you ring, both numbers, they don't answer! The room was dirty, the windows had not witnessed cleaning for months! There is NO heating, I mean, NONE - in the middle of winter. My floor, 3rd, had no internet access! It's actually not a hotel, it's a run-down boarding house that should be demolished, it's filthy, the carpets in the halls are beyond disgusting. Rooms NEVER get serviced, I was there 8 days, worst stay of my life - will be liaising with hotels.com, this place is beyond disgusting. AVOID!!!!!!!!!!!!!!!!!!!!!

Couldn’t check in at 4pm because room wasn’t ready and the hallway smells really musty since it’s an old building. Room was small but had a street view window and comfy bed with nice shower. Would stay again if listed under seventy dollars.

It is not as shown in the images not even close, there cockroaches all over the room as well as bathroom. The bathroom door is broken. Very terrible experience.

We always love coming to this hotel till last night someone smashed my car window right infront of the hotel,parked

The keyless system was nice. I didn't like the lack of amenities (TV not working, no toilet paper) and the elevator was difficult to use.

PROS-Affordability. Convenience. Staff are very helpful. CONS-Upstairs above me, Room #203 very noisy & chaotic especially past 12 am: dragging of furnitures, play loud music, took a shower upstairs & water overflowed & started coming down the ac vault into my bathroom wet floor & toilet. Had to use all my towels to contain water. From the very first day, I got off the elevator to go to my room (#103) and heavy cloud of smoke (weed & cigarettes) hits you. This goes on every single day. Im in #103 but it came from the one of the room by the elevator next to me. NOISE- 1).Dog barking from one of the rooms during sleep hours. Dont know which room. 2). Someone keeps knocking constantly at the front entrance door (after 12am) to be let in. My room is right above the entrance. 3). One evening I opened up the front entrance to go outside & a tall black guy on a bicycle (look like he was high) brushed past me & said, "CALISTO HOTEL, oh thank god". I told him that he need to call the office to get a code for the door. He said as he was walking past me, "Yes. Let me put down my bike so I can call them". As I was waiting for my delivery, I looked through the glass door & it looked like he was sleeping in the lobby chair. He saw me peeking through the door so he got up & went into the elevator. That night there were unusual loud noise coming from the room above me, Room #203. 4). Street Noise past 12am: Pedestrians/homeless screaming at the top of their lungs, yelling, fighting