Candlewood Suites HOUSTON NORTH I45 SPRING

The room was quiet and comfortable. The walk from the car to the room was short and easy. The laundry facilities were in great shape. The kitchenette was just what we needed. This was an incredible place and the price was equally pleasing.

Absolute joke customer service. They charged my card used for incidentals for the price of the room after i had paid for it at the time i booked it. Also Hotels.com has not provided any help at all. Long time user of hotels.com and will no longer use them.

Always a great stay.

Everything

Great room! The bed was a bit hard but the room was nice!

Had a real refrigerator, stove and microwave👍

Had a work training in the area Friday evening and Saturday morning/afternoon. Booked this hotel because it was close by and also because it had a hot tub so I could actually enjoy something about this trip. Hot tub was cold. Jets barely worked. No breakfast. No hair dryer in room. Tv remote didn’t work. Bedside table had cup stains from previous guests. No Kleenex in the restroom. For the price, I’m very unimpressed.

Located about 1200 feet from my event.

I like u can cook and the place was nice and clean and mostly I love is that u can take ur pets

❤️

Great stay we went for a wedding and stayed here rooms are clean and staff was nice and friendly

I will never stay in a Candlewood Hotel again. The Front Desk service was terrible. From the Front Desk to the Laundry Service was terrible. They need to be retrained in customer service. On Tuesday there was no water in the entire hotel for several hours and on Thursday the electricity was off for more than 5 hours. This is unacceptable. The hotel should have it's own water system and a generator for when the electricity goes off. Jyst uncalled for. Poor management on behalf of the owners or who ever managers this property.

We were given a “Handicap” Room, and the manager would not change it. She could have said, there are not other rooms available at that time, but once a bigger room was cleaned we could have it. We left for lunch, came back later, and a different associate was at the front desk and she changed our room no problem. She didn’t even understand why we were in a handicap room. The rooms are incredibly small, and they were NOT King or Queen size beds. We will not be staying there again

The First Night I Stayed There. There was a Roach In The Room They Change My room and there was Fleas in the next room I should have caught the hint from the Maintnance man. I called to corporate and manager and she was rude and didn’t care. She advised to find somewhere else to go. I had planed this months in advance this is a nasty place.

When we parked and got out of our truck, noticed people in parking lot smoking weed, walked into hotel lobby and it smelled like weed. I mentioned it to the receptionist and she just laughed…..get to our room and it smelled like smoke, and AC never would cool. Tried to talk to receptionist but she was too busy. AC also was leaking onto carpet in living area of the suite. AC would not cool below 75.

Great all around atmosphere. I enjoyed my stay. Staff was nice and friendly.

Overall the place was nice. We needed a printer and the one they had for guests was broken. The tub/shower diverter was not working correctly and the tub spout was loose, probably from guests trying to pull it up harder to ghet more water to the shower.

Muchos morenos sin tener abitaciones yegan nomas a utilizar la picina y fumar marihuana

It remained a terrible experience and will not recommend to stay here unless you have no option. After almost 20 hours Travelling when we entered at the reception at mid night a dog gave us a warm welcome. First of its kind experience. Upon request the receptionist tried to remove the dog but seems he was not much familiar so he called another colleague who helped removing the dog. The rooms had limited amenities while the condition of equipment were not good. Towel rod was broken and hardly able to bear towel weight itself. The bath tub drainage was not working properly. The hotel has a wonderful practice of cleaning rooms once a week (as told to us). Perhaps this is an initiative towards green environment by reducing the consumption of detergent and cleaning accessories. The staff strictly follows No-Smile & No-Courtesy policy as it may be harmful to the guests’ health. Oh by the way, we accidentally figured out that the above fabulous amenities are only limited to I-45 Candlewood Hotel as one day we mistakenly landed at I-10 Candlewood and the receptionist out there showed great courtesy and guided us professionally with a great smile to find our place.

It was clean close to the gas station and dennys