Comfort Inn Columbia - Bush River

Started off alright. Check in went fine. Whole area smelled like weed. Got to the room and at first glance looked good. Went to open the fridge and the whole thing came out the cubby it was in. Sat down in the desk chair, and almost fell out because the wheel wasn’t attached at all. Went to use the bathroom and sounded like the fan was about to take off like an airplane. Shower? The knob just spun. Was like playing jenga to figure out how to turn it on. Decent water pressure tho. Sink drain wasn’t attached so that was fun too when we went to wash our hands later. Bed was nice. Pillows were comfy. Went to do a midnight pee. Roaches. So paranoid after that. Got some ice. Nice machine but nearly got high walking down the hall. Overall - I’d probably spend the money and find something nicer.

Very run down… lot of loitering outside

The property and room was clean. The breakfast was decent but basic. I like bacon over sausage. The parking lot was being redone and sort of an inconvenience getting in and out the facility. Location was excellent to various eating spots. Ms. B’s soul food is a must eatery.

The staff were friendly and helpful. Sadly, that’s the only nice thing that can be said. The rooms were terrible- roaches crawling on the walls and counter tops, towel rack holders falling off the wall, and the fire alarm intermittently going off due to needing new batteries. Would not stay here again.

We came up for an event! Check in dropped our things off and left came back to the room at 100 am. Then the maid service was banging on my door to check out at 845. I thought check out wasn’t til 11. We jumped up and left very disappointed in our stay.

Daytime staff was great

Great property really needs updating lobby is nice. Staff was great.

It was a good stay. Great customer service. The room was clean and bed was comfortable. Breakfast was good and convenient. Check in and check out was easy.

Very dirty, worn out and somewhere I will never start shading.

This hotel was dirty and my room smelled of mildew. The staff seemed annoyed that I was there. I will never stay again.

Got to the exit of the hotel and should had just got back on the highway, not the best area, not the best place for staying. Hotel had construction going on outside, dingy lobby and room. Nothing like described on HOTEL.COM pictures on website are from when they first opened. Horrific room, the view was of dirty grounds and housing complex.

Towels had holes in them, found 2 bugs crawling on wall and counter.

I overall give this a 4 out of 5. First the good - the room was clean and free of bugs. The bed was comfortable. TV and fridge worked fine. Etc. The area it was in was decent. Not glamorous, but not the ghetto either. There are two negatives about the hotel that I have to comment on. 1) The vibe. I cannot really speak for the person working at checkout on September 8th as I was only at the desk for about 30 seconds, but she seemed ok. However, when I checked in on Friday, September 6th in the late afternoon (don't recall the exact time, between 3 and 5 pm), there was a male working at the desk, and his tone, attitude, etc, gave the impression that he really didn't want to be there. When you are working a customer-facing job, it's not good when you give the appearance that you don't want to be there. He didn't say anything obnoxious. He wasn't aggressive. But he did nothing extra, like when I check into most hotels, they will say where your room is, like take the elevator to the second floor and go to your right. He didn't do that. And again, just the tone and demeanor gave the appearance that he had no real interest in being there. 2) The room gave the appearance that the owner is cheap and having house-keeping unplug everything. The nightstand lamp, the clock, and the desk lamp were all unplugged. Really? You're going to worry about the electric bill based on a digital clock and lamp that is turned off? Clearly they won't leave the light on for you!

Great staff and great place will use this place again

Front desk staff was excellent… Young black lady that was on duty when we checked in on Friday afternoon about 7 o'clock next was so nice and helpful

Adequate for what we needed - a place to keep our stuff and get some decent sleep. Place needs a lot of maintenance. Breakfast is acceptable. Desk clerks were very accommodating.

We were comfortable with our room. The hotel needs some upgrade. The bathroom needs some repairs and replace the shower curtains. Good breakfast. Parking lot was being repaired so parking was tight for a couple of days. Easy access from freeway. Good stores and restaurants nearby.

Friendly staff, affordable in walking distance of food

Good stay, reasonable price. Mattresses could be better, but would repeat.

Staff not friendly. At check in there was no welcome or may I help you and no smile. The young man kept looking at me expecting for me to guess want he needed. He didn’t say a word. Not about any of the amenities of the hotel like breakfast, pool & password to WiFi. The room was ok.