Comfort Inn Idaho Falls

Carpets were filthy. Worn facility.

The property appeared worn and could've been better in terms of cleanliness and conditions. Things would've been fine had it been a lowest cost option hotel like a motel 6. But for a comfort inn it fell well short of expectation.

It was good.

The staff were great and accommodating. Only complaint would be that the curtains were sheer and the lights around the building super bright. Bright light shone into the room throughout the night making it difficult to sleep. Would be nice to have black out curtains in rooms on the main floor

The beds were great!!

I arrived to check in and found I did not have a room! The virtual assistant I spoke with the night before told me I needed to rebook the room and I did, only to find out no room in my name! Guy at desk was wonderful and was able to find us a room that met our needs!!

Over priced

Clean, older property. Nice staff. Lame breakfast.

it was hard to find even with GPS. no elevator. nice beds though

I checked in without a problem but was given a room someone was already in. Which created a very strange and uncomfortable situation. I was given a different room but I don’t think the bathroom sink or counter had been cleaned. Bed was comfortable but that’s about the only positive. Definitely was not worth the money I spent. Do not recommend.

Good value. Would stay again

It the best neighborhood. Hard to get ti

Needs improvements

The food at the breakfast was horrible—uneatable. The room was way too small.

Very average experience. Decent but nothing special.

From the onset the staff just was not trained. At check in I was charged twice. And no one was available to reverse one of the charges on my debit card. Then just fight mobility issues I had to say on the second floor with no elevator. I asked for it late check out in the middle of the night and the gentleman did not know how to do it. To call back after 7:00 a.m. which means I had to stay up to 7:00 a.m. in order to call back or actually I went down and the clerk so that was no problem. That was after 7:00 a.m.Didn't check out the clerk did not know how to reverse one of the charges in the financial system. Nor did her manager. And I just found it funny how from beginning to end the status was not capable of handling basic request. As far as the room goes it's fine it was comfortable once I got the internet going which check probably 30 minutes into the stay. They had a toll free number to call for any internet issues. But, no one was there to answer the call and I left a message in which they did never call me back. Overall I would not recommend this hotel. I think from top to bottom even managers need to be trained better by the owners. Because clearly no one knew what they were doing. Everyone just passed it on to someone else. I am still without that money. It's a hole and it will be released will it hasn't been released yet and so now I'm without my money because of a hotel error. Do not stay here!

Good

When we arrive to check in we were not greeted and felt like we we had inconvenienced the desk clerk for checking in they were very rude . When we went to our room we opened the door and we’re hit with the fowl smell of cigarette smoke like they had been smoking in the room for years. We went to the front desks to tell them that the cigarette smell was overwhelming they handed us a spray to spray the room and said leave the room for 5 minutes it will be fine. They never even offered to move us to another room. (The smell did not go away!) The room was filthy the A/C had dead bugs on it and was full of dust. I will never stay or recommend anyone to stay at a Comfort Inn ever!

Cleaning staff play tv to load while others are sleeping

Lots of dining options & shops nearby. Idaho Falls river walk less than 1 mile away.