Crowne Plaza PORTLAND-LAKE OSWEGO, an IHG Hotel

This hotel is under massive construction which was not disclosed on the website when I booked. The hotel was torn up, dirty and dusty. It was so loud I could barely hear the receptionist in the lobby due to jack hammers. Construction workers were everywhere. Many of them smoke so it reeked of cigarettes outside the hotel and in the lobby. The room had some issues, non functional tv (which they fixed), sagging mattresses, very cold room even with the heat to 70F. There was a light that shined into the room at night from outside making it hard to sleep. The blinds would not fully close to block out this light. To add insult to the sub par room and construction issue, there was a $10 parking fee to park in an outside lot and the $75 pet fee was higher than most hotels. It was almost $300 for our one night at this hotel with room, taxes and fees. This is a rip off, especially in light of the construction going on. Shame on this hotel for misleading their clients and not informing them of the construction which has a huge impact on one's stay. We have stayed at other hotels where they were remodeling, but the room price was reduced and they comped us meal vouchers and other complimentary items. This hotel offered nothing and they do not care about the guest experience. In light of this, they do not deserve your business. I would recommend you stay in a different hotel in this area that does not have these issues as this construction is far from over.

Overall was good.

Our tv only had one channel that worked and our hotel was u see construction and when I made the reservation I was not told of this.

Really nice room

Clean new room

Parts are under construction - had a detour to walk to front desk to check in not ideal

Half the lights don’t work, the sink doesn’t drain, and no hot water in the shower. The place looks amazing but when the basics don’t work it is very frustrating.

Great stay!

Great overnight accommodations while visiting friends.

Room was clean and the staff is friendly

Excellent room and hotel. Lots of fun and screaming noise in my room with the kids having fun at the pool. It stored sound 10 pm. That was fine mostly. I asked for dinner, then breakfast room service. The hot food arrived quickly, and was delicious. Perfect overnight stay.

Great hotel with friendly staff

Beautiful hotel, lots of construction from the remodel. Strong odor of paint and other chemicals. Nice new rooms tho!

Always great, even when renovating!

The hotel had too many surprise fees and limited amenities that they did not disclose

Clean, big room. Staff was very friendly. easy check-in and out process.

This is a lovely hotel is a pretty area close to Lake Oswego. Staff was nice and the beds were comfortable. We enjoyed the Starbucks on site and the kindness of the woman making lattes there. Our disappointment, however, was that the pool was closed. If you are booking for the pool, I highly recommend you call ahead of time. We booked for the pool and then were extremely disappointed to find out it was closed when we got there. I don’t understand why that was not posted by Expedia.

Hotel has really poor water pressure it just dribbles from the showerhead. The hotel is currently being remodeled, and the rooms are really nice. When it’s complete the hotel will be really nice and modern. The hotel has a great bartender named Brad!!

The hotel is going through renovations—which we were not aware of prior to booking. Their Gym and Pool were closed. We left for the day and came back and had a strange thing happen in that there were a few long black coarse hairs in our shower when we got back. Neither I nor my husband have long black hair.

Need a thicker blanket on beds.. more towels in bathroom