DoubleTree by Hilton New York Midtown Fifth Ave

Best location ever

This was a booking placed back in November for January with a pay on arrival option. When we arrived after an 8 hour flight were told there was an issue with payment and they cancelled booked at 3pm (flight didn’t arrive until 7pm that evening). Had same card to be processed upon arrival, checked and there were no attempts made with card issuer. Was left with no alternative options at the start of our holiday and had to find accommodation elsewhere. Manager was extremely rude with no professionalism or empathy. Very poor reflection of the brand and very unlikely to use Double tree at Hilton again.

The snacks at the front desk are mad expensive so just go to the cvs next door. The people at the front desk are super nice and kind:)

Staff were very helpful

I had an amazing stay!

Loved this hotel. Close to everything.

It was perfect. I’d stay there again in a heartbeat.

Clean and comfortable. One issue was the bathroom door--the barn-type sliding style that doesn't really close and provides all the privacy of holding a napkin in front of you. Really, not every new and trendy idea should be adopted. No fan in the BR either, meaning, anything serious to be done, find a restaurant.

Loved my stay. Close to everything but away enough to get away from the crowd. Broadway just straight down the street. Shopping the other way. Great service and nice rooms. When busy though the elevator is slow.

Location, cleanliness No Lobby

Behind the air conditioning there was a huge hole two fingers wide that let in a horrible cold wind, even with the heater turned on at maximum heat the room was super cold, we were cold all night.

Property was extremely close to public transportation and eateries.

Large comfortable room Centrally located. Only downside is there isn't a hotel lobby. But tradeoff was worth it

Great hotel and great location! Only negative was the parking situation, but it didn’t ruin the trip by any means

The bad: The room was a lot smaller than expected, thought the bed was going to be bigger. The room wasn’t big enough for two with two cases each, we had to spread the cases across the room. The lifts were slow as there are only two, so a little wait at times. The reception area was small and busy. The pros: location - opposite Rockefeller centre and super close to Times Square and Central Park. Cookies in arrival and throughout the stay.

Upon arrival, the waiting area was so small and unorganized, the elevators were filthy, hallways to guest rooms were cluttered with actual garbage bags full of trash, at around 1030 pm laundry and cleaning carts blocked hallways and guests were forced to try and slide by them to pass, the rooms are so small two people are not comfortable to relax, multiple random and pulled out wiring and electrical devices laying the the floor of guest room, dirty bandaid in the corner of the shower, shower door did not close and water leaked from the shower onto the floor of the bathroom. No storage whatsoever. Desk chair was broken and legs were visibly cracked.

I recently stayed at the DoubleTree by Marriott in New York for my birthday celebration on New Year’s Day, but unfortunately, my experience was far from what I expected. First, the elevator service was terrible, with long wait times that made getting to and from my room quite frustrating. The issues didn’t stop there—my room’s bathroom had multiple problems. The sink was leaking from the pipes, and the toilet made continuous noise after flushing, which only stopped after I had to fiddle with it. While the cleanliness of the room was excellent, and the hospitality from the staff was commendable, the overall experience left me disappointed. I had specifically requested a room with a view of the city, but the room I received did not meet my expectations. To make matters worse, some of my makeup and hair accessories were damaged due to water leakage in the drawer beneath the sink where I had stored my belongings. As someone who was excited to celebrate a special occasion, I hoped for a seamless and enjoyable stay. Unfortunately, the issues with the room and facilities overshadowed what should have been a memorable trip. I hope the management takes these concerns seriously to improve the guest experience in the future.

We had a wonderful stay here. First, the staff is just amazing. I'm a stickler for good service, and I must say that this group of people are kind, helpful, and lovely. We stayed here the weekend before Christmas and it was super crowded and chaotic with NYPD blocking streets. The bellman and front desk gentlemen were even willing to bring my luggage down the street when 51st was closed. I just can't praise their service enough. Other positives include, great location, good condition, and clean.

The only negative which is a big one- the pullout sofa is terrible to sleep on. Please get new mattresses or sofa’s!!

Overall good service