Horrible customer service

Hot tub broken. Basic room.

They didn't recognize me as a hilton honors member, didn't give me cookies i had to ask.

Low bed… very uncomfortable

Not the best

They advertise that they have a shuttle from the airport tonthe hotel, but they dont!! Major inconvenience. The front desk guys Rick and Eddie are great, property is average. The front dest guys Rick and

I read the hotel description wrong & only after I checked I was informed there was no airport shuttle. The front desk staff seems that they were all trained different people. I asked a question about paying my bill in cash & I got 3 different answers. Oh well, rooms were nice & clean & the breakfast buffet was a decent option but I wouldn't stay here again!

Room was not ready on check in and I didn’t get the room I booked.

Very expensive without parking and the hot tub was damaged.

Summary: Looks great, clean, safe, super friendly staff. Thin walls and worn-out beds. The hotel looks great. Staff were great and everything looked clean and upscale. It is a clean business area with access to a path along the harbour. In the room, my father sat down on the bed and nearly disappeared. We had to check if it was an air mattress! I decided to make use of the pool and hot tub only to discover somebody had thrown up in it a few minutes earlier. It was closed. The awsome host offered me a drink on the house instead. Back in the room dad and I settled into our feels like air mattresses and began enjoying the karaoke party that started next door. You can also hear and feel the elevators which were two rooms over. Dad managed to pass out. I proceeded to attempt blocking out all the little lights on devices around the room and trying to ignore the party. You could hear their voices clearly and one guy had the funniest squeaky little Hispanic voice. At midnight, I finally went next door and knocked. It instantly went quiet, and you could hear them whispering to each other. The door finally opened and this very short Hispanic girl peaks around the door and slowly says "yyyeeassss". Not far behind her was a very little man, wide eyed peeking out. Thankfully, they were very nice, the party ended, and it was quiet again... For about 30min, at which point she became very vocal for almost an hour as their evening came to a happy ending. 😂

I didn't like that I could hear everything that the guest in the room next to me were talking about. No privacy whatsoever. Also breakfast was not complimentary and parking was a bit expensive. I fypu don't ask for their famous cookies they don't mention it at check in or check out.

I had originally planned to stay 4 nights, after unforseen circumstances i had to check out after only one night. No refund was even considered.

Clean room and good ventilation

No clock; no microwave. The heater fan was so loud, it was very difficult to rest.

The shower in the bathroom was not working properly in the initial room and the TV was buffering and no options for Netflix, Youtube or Internet. No Smart TV.

Ac is bad

It used to be a five star hotel, but now they changed the cameras inside. It's ridiculous, it doesn't work, it looks ugly and the beds are on the floor.

Awesome

We got late in the night very tire the rude no consideration for the guess, when we booked through you the breakfast was included, in the morning when we showed up to eat they told us it wasn’t included because we booked through expidia and not through their website and sent us back white h it was very embarrassing. Never would I come back to this hotel

Excellent with one exception, you have to pay for paying and it's expensive!