DoubleTree by Hilton St. Louis Forest Park

Convenient location but in our 8th floor room we heard audible clanking sounds throughout the night and during the day

The front desk supervisor was amazing! She was caring and very friendly, i think her name was Karen or Kathy. She was working the front desk the late afternoon of 4/23 and again around 11 am on the 24th when we checked out. I saw her exhibit great compassion when the guest in front of me was chdcking in and began crying due to a family illness at Barnes Hospital. This wonderful lady, i wish i was sure of her name, came around the desk, hugged the her and spoke gently and compassionately to her. You jusy dont see this that often. I commend her for this. On the nefative side, the hostess at the breakfast was to busy on her phone to even look at us while checking us in for breakfast. The breakfast was very underwhelming: the eggs, bacon, sausages we all cold even though they were in their containers. The milk wasnt cold but cool. Granted we went down around 9:00, but it serves until 10:00 and should have been hot. The room was nice and clean and the cleaning staff in the morning was friendly. If it wasnt for the poor breakfast, this would have been an excellent stay.

The rooms are too small for the price and the breakfast that you have to pay for sucks.

We had a late check in, and I guess it was a bridge too far to expect a modicum of civility. She was rude and insulting. I wear hearing aids and she was a bored, low talker. I told her I couldn’t hear her. She would not change the volume of her voice, and then ignored me and spoke only to my spouse. She then gave us a room next to the ice machine, and offered no cookies.

I recently stayed at the hotel and I was concerned the reviews were less than gracious. But I have to say that the staff was extremely pleasant. They went out of their way to see that we were safe and we weren’t bothered the rooms were clean. I was there for a surgery in the hospital next to it and I couldn’t have asked for any better situation. All I had to do was walk next-door. I agree that the panhandlers in the area are less than attractive, but that St. Louis they’re gonna gravitate to where the money is in the hopes of taking a few dollars off of you or a cigarette basically it is if you want to smoke go downstairs let the security guard know they’ll tell you where they can see you and if it’s in the evening, they frequently will just go out and stand with you. It only helps their reputation, but only take one or two cigarettes. Don’t take the whole pack. You use a little common sense because all big cities are this way now I have to thank them very much and if I have to come over for more things. I will be staying there.

Stayed overnite for access to Barnes Dr visit. Very convenient, can use skywalk or just cross the street. Applebees is connected also and open late. Can also get room service from Applebees. Loved the late check out time at noon and parking garage was easy access tho an addl $13/nite. Mini store available in lobby but they didn’t have many products. When I asked the front desk staff about the displayed listing on the desk of available items for purchase they stated that list hadn’t been updated in years and they carried basically none of those items. I didn’t really need anything but found it rather disappointing to hear this. Stayed in corner suite and room was very nice and just what we expected. Blackout curtains couch, work area, 2 televisions with many streaming channel selections. Did not partake in breakfast which was available for $14pp. Would stay again next time we have Dr appt and would recommend for stay as is nice location, clean, friendly staff and comfortable.

Great place to stay if you have a patient at Barnes

Condition could be better.

The chocolate chip cookies are amazing. Friendly staff.

Bed and pillows were totally amazing. Definitely was not aware of 1 whole side of hotel is connected to the parking garage, so the

Room was clean but I had to pay $15 for the worst hotel breakfast I’ve had in a while. They are definitely cutting corners to save costs wherever they can. Definitely not the Hilton experience I’m used to.

As a Silver Hilton member I am appalled at the lack of service and staff at this facility. This Hilton serves many customers who are attending Barnes Jewish Hospital medical facilities for medical care as am I. Due to my illness I and others are not capable of unloading our car, getting our luggage etc to our room. There is no bellman, valet or anyone to help. I had to park my car in a very small space to go check in, then get my own baggage cart to unload my car, take my luggage to my to my room, take the luggage cart back downstairs, retrieve my car from the front door of the hotel, go park in on the second floor of an unsafe garage, walk through the garage down a steep incline, go back outside and in through the front door of the hotel to get back to my room. Checking out was a nightmare. Again, no help. I could not push the cart up the steep incline where my car was parked etc. No service available. Those on crutches, in wheelchairs etc were on a terrible situation. No help. The breakfast was cold. The scrambled eggs were dried out. There were no tea bags available. I am 82 years and have to travel by myself. I have to go back in a month for treatment so am going to have to find a place with services. Staying at this facility was a dreadful experience and put Hilton at the bottom of my list of places to stay.

It’s connected to the hospital where my appointments were.

Good

Very clean, excellent handicap-accessible room, friendly and knowledgeable staff. We were dealing with a family emergency and had to rush to Barnes Jewish Hospital for my father. They were very kind and made it possible for us to check-in early so we could get over to the hospital and not have to worry about our car, parking, luggage and lodging.

Convenient location to Barnes Jewish, informative staff.

Met assistant gen manager very nice employee

Every single staff member was excellent!

The hotel is nice after the remodeling. They have hospital rates for people who have overnight stays at the hospital but it is not all the time. Those rates seem to be sporadic and the staff don't seem to know either. Rates are overpriced and for the price you are paying parking should be free. The desk staff we encountered at our several different stays were very rude. They acted put out when they had to give you directions. The main reason we stay there is the easy access to the hospital without having to look for long term parking.

The worst customer service i have ever seen