Embassy Suites by Hilton Anaheim Orange

Excellent quality

Was a good experience all around. Easy walk to the baseball stadium. Facility was clean and their happy hour was great for guests! Morning breakfast far surpassed our expectations!

Walkable to Angel stadium. Beautiful atrium and bar/restaurant area very nice.

The front desk lady was very rude to us when we asked where to park if there was no more spots left. We had to park a half a mile away and were charged so much for parking . This is very upsetting . From the first night with dirty sheets with food on it and this parking situation I'll be filing complaints about this stay. This was unacceptable.

Poor room conditions, i use to stay on Embassy most of the time i go on vacations, but i will think about it next time. They didn't clean the rooms, they searched my thing and took one of my travel perfumes, the first time that happened at the hotel, I don't used to review because I don't have to said nothing negative. but this time I did because I got mad for what they did.

Everything as far as customer service and interactions with the staff was great. But Hotel itself just feels very outdated the AC in our room on the 10th floor barely worked at all so being on the top floor it's already going to be warmer because it was very hot outside we were miserable in the room

Good

The variety and quality of breakfast are limited and poor.

Our first night was fine since we checked in at 3 AM. The second night we were greeted by the valet attendant stating the lot was full and told us to park in the garage next to the hotel. When we moved to said garage, the parking attendant said we were not allowed to park there so we moved again. After getting my 8 month old down for the night about 30 minutes later we got a loud phone call stating we needed to move our car or else we would get towed in the morning. My boyfriend had to get dressed and go move our car for the 3rd time at midnight. Before moving the car, my boyfriend came into the room stating he had killed a bug (I didn’t think nothing of it since I thought he was joking). Our second morning I went to use the bathroom and there was cockroaches crawling on the wall right next to me. (I have pictures and videos) At this point we just wanted to get out of there so we all got up and start getting ready and as the person on the sofa bed was packing their belongings there goes another cockroach crawling in the bed! I brought this to the attention of the front desk agent (she didn’t seem surprised) and all she could do was comp parking. There was no manager on duty to discuss our stay, but I was given their contact info. Thankfully, the director of room operations called me back same day and rectified the situation which was why i gave 2 stars.

Overall a nice place but there was a big red stain on the carpet where someone spilled their drink probably off the night stand. A pubic hair on the toilet we noticed as we walked the room when we got there. When leaving there was a lot of dust and build up next to the beds between the night stand and bed in every area we checked there was a lot of dust/ cobwebs as we checked to make sure we didn't leave anything behind, definitely hadn't been deep cleaned in some time. Overall it was a nice place

Just a nice hotel

When I called to see if our room was ready the women who answerd said our reservation was not sent from hotels.com not even confirming all information so I made another reservation when I got there, they women at the desk found it so I cancelled the other one I made. No free Wi-fi and you have pay for parking even if you self park which Is weird. If you are Hilton rewards member maybe you get the perks. Won’t stay there again.

Great customer service at the front desk officially had us in our room as fast as possible. This was a last-minute reservation and I give it five stars. The front desk was very helpful and gave my daughter all of the instructions regarding snacks the next day and everything thank you for making her, stay without her mom the best ever

Very nice

Clean hotel in a great location. Had a couple issue with the shower door and AC which were promptly taken care of ! However one negative is that you’re paying to self park in a parking lot right outside of the hotel. Paying $29 to park yourself is very inconvenient and a waste of money frankly.

It’s ok not my top pick

1. App check in and digital key allows guest to go straight to the room, not stopped by the front desk It depletes the purpose of digital key. Only hotel that does this. They need to upgrade their software to properly use the digital key like other hotels. 2. They should stopped the staff of selling vacation club while guest is eating breakfast or trying to enjoy cocktail service. It’s annoying and bothersome. 3. They offer breakfast. At least the hotel staff make sure the food is available not empty when you are less than 30 minutes of opening the service. In addition make sure food is thoroughly cook to avoid guest sick from the food. 4. Not sure if the hotel is under staffed. I would expect bell hop service like their other hotel locations. Plates picked up in timely manner and room to be thoroughly clean. The living room table was sticky and spills crusted on due to not cleaning properly 5. Staff took over 24 hours to activate my digital key. 6. When ask the staff for late check out at least recognizes the guest as Hilton Honors and flatly say no. This is another reason why I hardly use hotels affiliated with Hilton. 7. Bathroom sink wasn’t working properly. Top 7 reasons why my stay was unhappy and not worth the money I paid for.

The staff was very friendly and helpful. The food was awesome and the lobby and rooms were clean. Our room was large and perfect for our family. It did have a strong smell of stale cigarette smoke in room. The card reader/key system went down and needed maintenance to let us in. The indoor poor area smelled very strong like wet dog. The hot tub was dirty and cold like pool temperature. There was a break-in in the parking lot and multiple cars were smashed and damaged. Lots of police activity, security/valet in the front was very friendly. We love staying at Embassy Suites overall, we were there for a longer duration and wish the room didn’t smell of smoke and the pool/hot tub was available. However, the staff was awesome, food was awesome and overall grounds were kept well.

Well placed all the comforts of home. Please get those GRITS, backs on the breakfast menu. GRITS! You got to have it, at every Embassy. You use to have it. You need to bring that back.

Nothing bad to say. I was really impressed with the darkness curtains . It was dark even after the sun came up. I would definitely stay here again