Extended Stay America Suites Chicago Midway

I booked my stay over a month ago through Expedia. I expected things to go smoothly because I have stayed here many times with minimal issues. Check-in was at 3pm on the 3rd, but due to travel, we checked in around 5:45pm. The room smelled horribly of cigarettes. We tried to request another room and were told that they were fully booked, but they would make a note of the smell so we could avoid any additional charges. Soon after, we were ready to unpack. We were surprised and disappointed to find there were drawers filled with clothing and drug paraphernalia, clothing was discarded under the bed, and since there was no blanket on the bed, we were convinced that the room had not been cleaned whatsoever. The man at the front desk came up himself to remove the clothing and paraphernalia. We asked for a blanket and took it to the room. Then we asked for sheets and were treated like guests who had been staying for WEEKS, not ones who had just checked in. We were told to bring the obviously dirty sheets and such to the desk and were expected to change everything ourselves. Ridiculous, considering we were given a filthy, uncleaned room. We left shortly after and could not get in contact with the GM of the hotel. We never came back, as we called the next day around 3pm and were told the room was STILL NOT CLEANED. I had to go through expedia, a manager, and other hotel staff to get a refund. I used to love staying here. I don't think I will stay again after this experience.

It was a decent room, but some outlets didn’t work in the room and the shower head wasn’t able to stay on the wall

Check in is long . Place feels and looks dirty . Had bed bugs in the bed and cockroaches . Had dirty clothes in the dresser drawers . Garbage under the beds . For the price you pay it should be better . We did get refunded for both nights .

Light switches and outlets out and no microwave, which was ridiculous however staff was great and fixed it once we asked

The place had homeless people sitting outside everywhere. The main lobby was dirty. I waiting for them to clean my room at 3p when i was suppose to be checking in at that time. Get to the room and it wasn't clean. It still had trash on the floor because they decided they wanted to pull up the carpet but didnt realize they would be required to sweep and mop. The room felt like a place homeless people slept when they accumulated enough funds. The hallway carpets look like mud. My allergies instantly when crazy due to the pet hair im sure was still living in the carpets that appear never to have been shampooed. There were a large amount of dogs in the hotel and the air filtering systems were null and void. the desk rep left with no communication all while watching me walk in to attempt to check in. She walked right pass me and i ended up having to wait at least 5min for her to return all to tell me the room wasnt cleaned yet. I didnt feel comfortable showering because the tub had crumbs in it. So i left and went home to shower before the end of my stay. I left 6hours before my check out time.

The filthiest hotel I’ve ever seen!!! Stained carpet, sad and dirty!!!

Muce

Positives: • Beds were clean and comfortable • Kitchenette with stove top, microwave, and fridge • Location close to all major retailers for Black Friday shopping • Shower got plenty hot • Ample free parking • A/C and heat worked just fine Negatives: • Nothing stocked in the kitchen; had to ask and wait until the next day to get them. Even then, they gave us only 2 plates, 2 of each silverware, 2 coffee cups, and one pan...just random. Not a full set, especially since there was 3 of us. They didn't offer more. • Hair dryer didnt work. Asked for another, they said they had none. • The previous guest put a plastic bag over the smoke detector and someone had to be called to come get it down. Related... • The hotel seems to tolerate guests that smoke cigarettes or weed as the strong smells lingered the entire three days we were there. I would not take children there. • Bathroom had no amenities. When we asked, they only gave us shampoo. • Breakfast was a muffin, instant oatmeal, or granola bar. Glad they offered something, however. • Shower only had a decorative curtain and no true liner, so water went everywhere. • Staff seemed indifferent; not rude, but certainly not overly helpful either. • Hallway carpet is filthy and missing several chunks. Overall, many basics were covered. If you're put up by your company for a place to stay for a few days, it's fine. If you're with family for a trip, it might be better to look at other options.

Stay somewhere else

Clan and helpful

Nice, professional staff

Very dirty

Dirty room

Basic room totally fine with thats all i need is bed and bathroom but the showe/tub had no hot water and one sheet on the bed not even a top sheet

It’s Decent. Safe need to scan in every time.

Breakfast bar was a little lacking. There was definitely garbage all over the floor in the room by the window. None of the middle lights worked. The shower bar was bent so the shower curtain didn’t close but sank to the middle of the bar getting water all over the floor

The staff was VERY friendly. The hotel was not what I was expecting. The first room had a stain on the sheets and smelled like weed. They changed our room immediately and offered many apologies. The 2nd room smelled much better. I didn’t like that every thing I needed such as extra towels worked on an exchange. Again not what I was expecting.

Noisy, bed was awful, mold growing on bathroom ceiling, outlets in bathroom didn’t work, no hair dryer, hairs in tub and stains on shower curtain, broken shower rod, AC/heater unit made awful screeching sound 24-7, elevator was down when we arrived. Booked for 2 nights but found a different hotel for night 2. Would NOT recommend for solo female travelers. No chairs for table in kitchenette suite. Have to request shampoo/conditioner and any kitchenette items you may need. Front desk staff was nice. Too bad the rest was awful.

Yve staff is rudr and nasty

The staff is rude and nasty