Extended Stay America Suites Cincinnati Fairfield

Room was HIGHLY unsanitary, dirty stained carpet that looked like blood stains amongst other things. Fridge was dirty. Room smelled like odor. Brown stains on bath towels. DON'T DO IT PEOPLE 👀

Nice.

Terrible customer service, total arrogance by non response at 2 am, making customer wait for an hour in cold

1st room bed bugs had to be changed to another room. Room design terrible not efficient. Facility ran down

Innkeeper very respectful and highly accommodating.

Very dirty experience with roaches in the bathroom and kitchen.

The staff were super friendly. Other people staying there were even amazing. And the rooms wete very nice .

Loved having our own little apartment. With the option to cook.

Staff is great property is above average. Morning Manager is a fat slop blowhard and a jerk. Guys like these should not be in the hospitality business.

Checked in after 12:00 am and was told my reservation was “audited” after midnight through their system so my reservation was canceled without a refund. They later told Expedia that they would give me paper work to refund if I go to see their manager in the morning after 6:00 am. I was homeless and slept in the parking lot in my car all night. The morning manager angrily told me there will be no refunds because I was a no show before 12:00 am and their policy is to automatically cancel reservations after midnight. I asked him to show me where that policy is he didn’t have anything to show. He asked Expedia never showed it to me? I told him there is no such policy from Expedia. I’ve traveled for work and leisure in the US, Europe, Mexico and Asia and have never heard of such a policy.

Great

Very nice

The pull out sofa bed had bloody sheets and the staff was rude

The property was dated and dingy looking internet was not working properly. We complined several times to the front desk and nothing was done even though they said they would fix it. Front desk service was not readily available. Breakfast was horrible, they could at least privide complimentary coffee all day. The police were called to the propert. It's just a shady place.

Nice staff

Checked in and left the property within 30min the facility is essentially a crack house and there was cops there all night

Gentleman at front desk was polite,courteous and helpful.

Enjoyed my stay. Thank you.

We liked the kitchen and the room was ok. The bed was very hard and the amenities were minimal. The staff were very nice and helpful.

Very dated hotel. Just not a chain I would come back to.