Extended Stay America Suites Cleveland Middleburg Heights

Room smelled like cigarettes , pillow case had fresh makeup sofa dirty left and don’t even bother to get $80 back ,

Good

This place was full sketchy people. The room was falling apart everywhere. They have roaches and bed bugs. We left the second day because we seen roaches and bed bugs. The front desk clerk illegally asked me for proof of my service animals and everyone knows that is against the law. The night clerk that I showed the bed bug to acted like he didn’t have a clue what to do and told me to wait until the morning. I was not sleeping another second in that room with my family. I will never stay here again. They are the worse. If I could give no stars I would.

After staying a week we had to move because of falsely being accused of bringing oxygen tanks into the room

Property looks run down. Hallways had a strong smell of cooked food. Room was not clean, there was trash in the cans, and trash behind the nightstands. Looks like something was spilled under the nightstand and not cleaned. Son said the blankets were line a tarp, and the pillows were very old and had no stuffing in them at all.

Ro start the property and walk ways w we're not plowed. Check in went smoothly until I got into the room. Smelled like nasty food and air/heat was stuck on cold. Kitchen counter top was coming off the wall. So I switched rooms. Second room was dirty and noisy as well. Rooms have kitchen but no house wanted to cook or dine on. They do not offer coffee makers or any drinks in your room as well. It's ok if your just staying for a night or two. Just not for me.

Terrible experience, they gave us an hard time with changing the name of the reservations. Made us wait two hours in lobby with our kids. My daughter fell and started to cry and a daughter of there’s proceeded to come from around the front desk to shush my child

If I was the worse Extended Stay America I have ever been , dirty , old, stinky you named it, terrible experience, should have been rated 0 stars for sure not a status of hotel.

It's nice n cozy very relaxing and nice people here

It was nice for price

Id recommend it . nice, quiet and clean

If you look at the hotel from the perspective 3-4 stars hotel that cost 2-3 times more money, it is terrible. My first room smelt like cigarettes and sheets weren't changed. I saw the fitted sheet was wrinkled on one side and body hair are still on the top. I went to a front desk (a manager left by that time), and they changed a room, and it was cleaner. I wasn't sure about sheets being new thought; however, even in expensive hotels they don't do it all the time. Overall, you get what you pay for. I work in the industry where we provide fast cheap medical services, and what i learned - better to spend extra 50 dollars, but better quality

Staff members are very nice and offer you the necessity of kitchen supplies and very quiet place to stay

So the first room that they gave me smelled like urine as soon as you enter the room. I had to ask for a second room. Then on the second room the heat was all the way on 9a degrees and it took hours for my room to warm up

Thank you so much the room is beautiful

I will never stay at this hotel again! A mice ran from the closet to the bathroom! Luckily, I had not settled into the room and quickly gathered my things and left to tell the front desk. The older gentleman was not fazed at all! The younger man could see the horror on my face and happily offered to move to another room on a higher floor. Needless to say, I did not feel comfortable and opted to leave instead!

Great stay

Not what expected. Check in was very slow. Could not understand guy. Smell in the hallway. Room spacious but floor very dirty.

Probably one of the best Extended stays I’ve stayed in, will be going back!!

Kitchen in room