Extended Stay America Suites Columbia West Interstate 126

The first room they put in had bedbugs and roaches .... Then they took so day the next day to switch my room..... But the guy at the front desk was very nice of the just cleaned up and fixed it up... And keep the nice staff it would be awesome

Will not be back

None of these ratings apply except for friendliness of staff, as my reservation was cancelled before i ever showed up to the hotel. Staff was very friendly and apologetic at the hotel. I got to the property and staff advised they could not honor my reservation due to flooding. I did not have a problem with this, as i am aware that accidents occur. Hotels.com called me as i was walking into the hotel office. I missed the call because i left my phone in the car while going to check in. They also sent me an email advising that my reservation could not be accomodated. When i called hotels.com back, to inquire about my refund, i was told they can't see any such email. They offer key cash for the amount of my reservation. I asked for a refund to my credit card instead of key cash and was told it would take up to 72 hours so they could confirm with the hotel that my cancellation was legit and not my fault. I am still waiting for a response.

An emergency stay during Hurricane Helene power outage. Amazingly helpful and supportive staff and manager. They were pulling out all the stops to accommodate storm refugees and turn over rooms as fast as possible. It was nice to be able to walk to Riverbanks Zoo, and a Waffle House and 7-11 store right across the street made it easy and cheap to get outside as soon as weather permitted.

The main office was very hard to find. Hidden.behind bushes. Room numbers too small, had to walk up to room doors. Broken tv in room, no cable, no remote, no telephone service.,no alarm clock.Mattress on bed worn out, needs mto be replaced. Refrigerator noisy.

Terrible!!! I was in town for a football game and didn't leave the stadium until after midnight. I get to the property and the lobby was closed, I called the after hours number and no answer, but I received a call back that only rung once, so someone saw and got the call, after multiple attempts to call again they're was no answer. I had to find other accommodations for the night, which was not easy. Never again!!!

Flies and gnats in the room. Dirty carpet. Dog feces on the ground. Smells. Guy that checked me in and took my money was nice and friendly.

A

The location of the property wasn’t in a good place. The property rents lower cost for those who stay longer and the tenants smoke in front of their rooms, making the property stink. There wasn’t shower curtain in the bathroom. The towels weren’t washed but was folded up. The office closes early (9pm), probably they are short in staff. I accidentally booked this place as I was passing by, don’t make the same mistake.

Roaches everywhere and room was dirty. Bathtub and sink were clogged

It wasn’t close to anything. I have to drive 15-20 mins to get to a restaurant or anything

Terrible-filthy, dirty, washer under repair and so no spare towels, room floor dirty, room had ketch up spills, walls spoiled with dirt , sheets torn, blankets have holes, breakfast promised as per reservation but not provided as the new franchise removed it . Expedia however said they will reimburse the breakfast with receipts. Unable to sleep as noisy outside with swearing in and they have to call police. No safe drinking water, impolite counter staff-Anthony one example, request for room change and cleaning not attended. Overall the worst place in America we have ever lived.

No breakfast, apparently new owners and there is No breakfast

They stole my stuff when I went out, claiming they'd trashed it. Laptop charger, perfume, towel, clothes etc. Staff were very rude especially the manager. I had to call the Police before I was compensated. I'd rather sleep under a bridge than spend another night there.

Staying at this hotel has been a nightmare. From being harassed by a young man, just like a woman inappropriate touching on me making outrageous scenes and noises on the property, causing construction on the property harassing employees. I’ve seen this person prostitute on the property. Now the major thing is that since this person has been harassing me this person Called the police Columbia PD and tell them that I have someone else hostage in my bathroom. I literally put my safety as well as my freedom feel like I am in a comfortable place to sleep to enjoy my moments, not be bothered, but this person tried to get me arrested for something that was false as well as that I’ve been forced to pay Aunt saying that I have a balance of the weekend when I’m seeing balance sheets at this hotel balances over $2000 because the manager hotel has also mad the fact that someone stole my ID as well as my debit card use it to purchase a room for a whole week of $403 and $20. I would love to follow on this hotel for treatment as well as that for your employees person or that man my debit card to you I know that so I want my full refund back from this hotel Totaling the amount of $424.25 which cost my bank is now currently trying to get back based on the fraud claim Which I did enjoy and fear of my own safety and well-being

The rooms were smelly like dirty rotten feet. Tried a couple different rooms and they all smelled.

very dirty and unsafe

The rooms are dirty and no sign of sanitary

False advertising. No breakfast included. Ever. Then on 2-26 they took away the free coffee in the lobby. Staff was a true blessing. Bed was comfortable. Definitely needs updated.

It's somehow clean but needs some renovation. Even though the room was a non smoking it had a strong smell. Also they are not providing breakfast anymore which was not updated on hotel.com, very misleading!