Extended Stay America Select Suites Jackson North

Very poor management

Roaches in the room. No help from staff. Charged 40.00 over the advertised/paid rate at check in.

no towels room has not been cleaned in three weeks. Haven’t even gotten any towels in three weeks. Manager was extremely rude. had a reservation from Sunday to Sunday and would not let me extend my reservation until Sunday morning at 9 o’clock so I would’ve missed out on a day of work. there’s at least 300 people in town working and I would say 100 of them stayed at this hotel at least one week and everyone of them is complaining about the hotel and the manager. made service is only twice a month and you can only get towels once a week.

First off they charge you a second booking fee at the desk after you already have an reservation saying it’s $3 a day on top of the reservation you already made they call it a booking fee . It stinks it’s dirty the front desk is very unprofessional and ghetto .. key cards keep going out 5 in 4 days …. Always waiting on towels it smells old and mildew in there you get what you pay for junk ……: don’t do it runnnnnn

Never got to check in had to sleep in my vehicle.

The property was filthy, noisy and dangerous. Guests were up at 4:00am talking loudly. Guests stood outside in the common areas smoking illegal substances. Some of the employees were quite kind and all were polite to us. However, this property is horrendous. We paid in advance for 9 days, based on the photos and decent prices. However, we left after 3 nights and we are still waiting for a refund.

Easy assembly to room from parking space.

The bank is terrible, very noisy at night. It would benefit if they would have security too help with this issue.

TThe back side was a little noisy, people standing in front of your door talking loud or sitting on the stairs when smoking cigarettes or whatever. That’s the only issue I had .

I like staying at the property . I commend the front desk workers . Keep the good work up everyone. The mattress I do have a issue they aren’t comfortable. They are hard . What happened to the mattresses that sinks into your body ? Upgrade the microwave and refrigerator. The rust on the fridge is a problem. and old microwaves aren’t getting hot . . they

Ii have been a guest here since November 8th and im being charged the day after for something that was on the employee and after i paid 112$ the next day i was told that i still had to pay a 50 late fee when it has been other times where if you wait until the next day to che k in you wont be charged. I evwn called the hotel before making the payment. And was not told bt the feont desk that i had to pay and now im out of money nowhere to go and have to wait 24 hrs and up to 7 to 10 bo get my money back. The manger Cory knows that this happened to other guests and they waited until the next day to che k in and was not charged.

Front desk YaEisha, Boom are very professional also Jarod. Housekeeping is getting better and the friendliness of staff is amazing.

When I walked in the room there were roaches EVERYWHERE!! I had to get a refund and find another hotel.

Let me share my absolute worst nightmare at this Extended Care Hotel in Jackson, Mississippi. I got locked-out of my room for four hours in freezing weather with absolutely no way to get inside. On 15th November 2024, at 6 am in the morning, I left my room to get something from my car. I returned to my room, and could not get inside. I went to the office which was closed with sign saying "Open only from 10 am to 9pm". There was a number, 980 321 0907 posted outside to call after hours. I called the number and was directed to a mailbox which was full. There was phone box outside the office to call for emergency but there no phone there (photo attached). There were no security, maintenance or housekeeping staff who could let me in. Things were so bad I had to relieve myself in the parking lot because I had absolutely no other option! At 10 am before the office opened a house keeping staff arrived and he let me and two other guests enter our rooms. I picked up my stuff and left the hotel immediately. I have never had a worse experience at a hotel ever. My sincere advice is do not stay in at this hotel. Staying here could endanger you and your loved ones. Thankfully I did not have a baby in the room. The Extended stay head office should take notice of this incident because next time it could end up in a disaster. Thank you.

Smoke free room however it reeked of smoke

Overall, good.

It was fine other than the house keepers, very untrustworthy.

Great service

The management (Cory) is wonderful and its a great hotel ots clean the staff is very very friendly,nice. The property is very clean and so are the rooms the price is worth it very reasonable. I would recommend this hotel and give it a hight rating. I enjoy my stay.

I have been here for over a month, staff is wonderful everybody. I just have one issue, housekeeping isn’t changing linings on the bed, not bringing towels, toiletries to stay overs unless you ask management. Nobody should not be allowed to sleep on linens after 3 days and using towels. That’s my only issue.