Extended Stay America Suites Los Angeles Ontario Airport

Elisha made this whole experience wonderful! There was an issue with the machine and checking me in. She was professional, funny, and keep me updated. She asked me about me comfort level as to what floor would I like. Just great customer service!

They have roaches and flees. It stinks and rooms are not clean.

We rented this room because it had a kitchen in it. When we checked in the cabinets were empty. There was no shampoo , conditioner or hair dryer in the room either. I had to go to front desk to get things for the kitchen and the shower. Carpet had a lot of stains and very noisy from the highway being so close to building. We will not stay here again!

Girls behind the front counter are really sweet but the property just feels dirty and dingy.

Not the cleanest room I’ve been in & cockroach in the bathroom was too much for me.

I was not happy with my 4 night stay here. It wasn’t clean & had a horrible smell throughout the hotel.I was in the room for about 20 mins before I noticed there was roaches & mold in the bathroom. I do not recommend booking here!

This place is filthy dirty. They don’t keep a sanitary standard. There was mold in the bathroom door

TERRIBLE experience. Dirty appliances with dried food stuck throughout. Foul order in building, hallways and room. Dirty linen upon arrival. COCKROACHES crawling on walls. We immediately checked out. Disgusting conditions.

Dirty, dingy and smelly.

Toilets didn't flush. Had to have them come and fix them every day. Dog stains pea stains on the carpet.Birdie mattress pads

You pay for what you get.

We check into room 310 walked into the bathroom and there was a barley alive roach in the bathtub call tge front desk to inform them and the only thing that was offered was an apology right after i hung up the phone here comes another roach on the wall by the table called the front desk again they finally moved us to another room 334 which a little cleaner but the heater didn't work that well. As a motel general manager this has been the worst hotel i have ever stayed. This extended stay does not look like the pictures they advertise

Floors were dirty, sink didn’t drain, microwave plate was missing. No ice machine!

Here’s the revised draft: Subject: Request for Refund Due to Unsatisfactory Stay Dear [Baymont Management/Customer Service], My name is Brawn Hampton, and I am writing to express my dissatisfaction with my recent stay at Baymont and to formally request a refund for the charges incurred. The room I initially booked did not have the amenities as advertised, specifically reliable internet access, which was essential for my work. After paying an additional $30 for early check-in, I discovered that the internet on the third floor was not functioning. Despite reporting the issue, I was forced to switch to a lower-grade room to access internet service. However, I was still charged the rate for the suite I initially booked, despite the downgrade in accommodations. This situation was highly inconvenient, as it disrupted my ability to work and did not meet the expectations set by your advertised amenities. Given the circumstances, I kindly request: 1. A refund for the difference between the suite and the downgraded room I was provided. 2. A refund of the $30 early check-in fee, as I was unable to use the services I paid for due to the internet issues. Please let me know how to proceed with this matter. I have attached any relevant documentation, including receipts and confirmation emails, to assist with your review. I appreciate your attention to this and look forward to your prompt resolution. Thank you for your understanding. Sincerely, Brawn Hampton Phone: 840-261-5188

Everything was good

Cockroach in restroom

The beds are nice, the property needed to work.

had roaches, management admitted to knowing

A little runned down but served it's purpose. Main furniture was clean and usable, the staff was friendly and accommodating.

Horrible hotel when we got there the shower had not been cleaned. There was hair on the walls and the floor was slimey. Everything in the hotel was covered in black dust. There was a chair in the room that was covered in ants and traveled to our beds. Front desk was no help we asked for the room to be cleaned 3 times and it was never cleaned. Most horrible place I’ve ever been. Bad customer service.