Extended Stay America Suites New Orleans Metairie

We checked in and went to room. The door was already open. We were told that repair workers must have left it opened. We go to unloading and found a couple of the lamps not working. The following day we go back up to the room and our key don’t work. Asked worker to try his key and it still won’t open. Went back down and had two more keys made and both keys won’t open the door. We ask the cleaning lady to try her master key and it still won’t open. We go back down and the desk clerk says she will try her key and still won’t open. At this time it has been almost an hour trying to get into our room. They finally get us a new room but all our belongings are still in the original room. About thirty minutes later they finally get the door opened. We get our belongings moved to the new room. This was the dirtiest hotel I’ve ever stayed at.

all was ok

Employees were rude

the room was dirty,the stove was rusted. It smelled like food. We stayed the 1st night and changed hotels the next morning.

Staff was friendly!

Ridiculous

The room smelled

None working air conditioning unit and bad smell in every room

Parking lot was under construction, limited parking

The first room we were assigned had a toilet that did not work. The second room had red stains in the walls that looked unsanitary. When we arrived that night after a day out, there were no parking spots and the person at the front desk told me there was nothing she could do about

I see the property has charged me 100$ but they ask it just as a deposit, can your team assist me with getting my 100$ back It makes no sense to book via Expedia and also pay money at upfront

Horrible roaches bugs spiders smell like dogs etc

Loved it

Smelled like cigarette smoke.

It was an ok stay. Room needs some touching up. Paint on the wall behind the bed and the ironing board bracket was broken.

Great customer service. The hotel was clean and in order. The only problem I had was comfort, while trying to sleep. The pillows were to soft for me,due to a neck injury. All three put together didn't help. But overall I give an A-

DO NOT STAY HERE. Filthy facility, worn out. Homeless people in the foyer at midnight. No breakfast (her truck still had not delivered by 8:45 a.m.) When we arrived to get the key (already checked in) they insisted upon a $100 deposit for one night's stay in a $80 room, not listed on the site. I gave it to them and the next morning, since the hotel was in such bad shape, I asked for her to check the room upon departure. She said she had already refunded the deposit. She did not.

This place smells and old.

Once checked in, entered the room which was fine, unable to turn tv on. Went down to lobby to ask regarding how to turn on etc. was advised to wait 4 hours for the maintenance tech to be there, for a tv???? Then asked to switch room, was told unable to do so. Darkeisha, front desk associate was patient as she was not trained thoroughly to be left at the front desk overnight. She had to call her manager and customer service several times to issue a refund since I chose not to stay in the hotel since the amenities that were offered was broken and they had no other solution to help. The entire refund process was a disaster!! It shouldn’t be that hard. Will NEVER book here again or recommend to anyone!!

No lounge area, place was filthy