Extended Stay America Suites Orlando Theme Parks Major Blvd

I never checked in. They took a picture of my ID without any warning and without my permission. When I complained I was first threatened and then told that my reservation was refused. I asked them to delete the picture of my ID since I was no longer staying and they refused. Now believing that my ID and info was going to be used for nefarious purposes I called the police as it is illegal to do what they did. The police arrived and they and the customer service rep of Extended Stay on the phone told her to delete my photo and they still refused making an excuses. There is now a police report filed and I will be following up with extended stay until I'm sure they do not have my info. If Expedia does not issue me a refund for this reservation I will have no choice but to pursue legal action. Do not go to this hotel. I'm not even mentioning all of the other things we noticed completely wrong like the people outside loitering doing drugs. The GM and the attendant that were working need to be fired for their completely disgusting inhuman behavior.

Most of the staff were friendly. I stayed for 4 weeks. They only cleaned my room one rime and she did a horrible job. I keep my space clean so I only needed her to vacuum and wipe down. She told me she was on light duty and did not have a vacuum so she sweep the floor with a broom. When I asked could my room be cleaned more often I was told they only clean ever 14 days. I am wheelchair impaired. They wouldn't even yake out my trash. When I asked for clean towels she took the ones I had a put them in the wash, when she gave it back to me she balled them up and put them in a trash nag. The free breakfast was nutri grain bars, packaged mini muffins, packaged instant grits and coffee. They advertise free breakfast from 6 til 9, I came down at 8am and it was all gone. The clerk told me its because of the construction workers. I am glad I was able to get a wheelchair accessible room. The room was fine but as a handicap person I wish they could have at least taken my trash out. I physically could not wheel myself and carry the trash way down to the end of the corridor. It was rude and inconsiderate. I had to have my son drive an hour to do that for me. The room was fine tho. It had everything I needed. If you are not wheelchair impaired you will be fine.

The desk manager was extremely accommodating when we found our room to have issues! Second room wonderful!

Good service and perfect place for shopping!!

Horrible not safe for anyone to stay. No breakfast. Only a couple of pastries The pic in the description is what you get empty table. Rust in the bathroom and kitchen . Things falling apart Horrible smell like mold. Bad for my asthma. The outside of the hotel did not look safe at all. I left after a few hours and found other hotel. Horrible. And normally I don’t complain

I was told due to the property being conpletely booked up they had no utensils as advertised online or in the rooms. There were no clean pots, pans or silverware available. One of the isle burners didnt work and the receptionist at the front desk stated they haven't had dish detergent in months!!! The propwrry looks very old and outdated. The fridge barely closes and the tub didnt look like it was cleaned in days.

Great pet friendly hotel. Lacked dishware, cookware, in room coffee pot. Clean, no critters but the property is dated, needs a refresh.

During my escape due to the hurricane that destroyed everything, majority of the team members had a nasty attitude. The one lady that’s from Jamaica and the plus size light skinned lady were the most friendly and helpful. I believe the 6.2 stars on the website were very generous. Extremely out of date, toilet didn’t flush, ac barely worked.

Lot of smoking smell

Toilet was clogged sink was clogged roaches in the room. I was giving dirty towels by the manager of the facility. I had to switch rooms three times each room had roaches in it. The property manager will not give out tissue. The staff told me the property manager keep the tissue for her personal use. I went downstairs to ask for tissue as she did not have any, the property manager gave me a bag of towels when I went to complain. The property manager got upset and said that she was denying any future Bookings from me that I was to leave the hotel because I had complained about my stay there. The property managers was very nasty I will be reaching out to corporate that property manager needs to be investigated. She is taking the amenities and using them for her personal use. This came from her assistant managers mouth. The property manager needs to be investigated for taking peoples money and not accommodating guest for having issues with their stay. She prefers to deny them, another chance to book another stay I wouldn’t stay here if my life depended on it this is the worst extended-stay that I have ever stayed at in my 41 years of living. I’m gonna go to the reviews and let people know DO NOT STAY HERE PROPERTY IT WAS A HORRIBLE EXPERIENCE, THE STAFF WAS RUDE WITH NO EMPATHY INSIGHT.

Great Service!

We have to go downstairs multiple times after checking in as our room key didn’t work. After the 3rd time we were told they moved someone else’s reservation and gave us their room on the first floor. From there, we finally got into a room and there were roaches so we immediately went back to the front and checked out

Good

Really good quality and service!

Very good quality and service!

I enjoy staying here it’s quiet

Service is very good! Good property conditions and very convenient to my needs.

It was everything i expected and more. Just wish there was an optional monthly rate.

A little more cleaning in the room and the bed need to be flipped over. At Rome, 214.

Staff was very pleasant. My non-smoking room reaked of smoke. Constant tobacco smell. All of the contents of my luggage smelled of tobacco when I returned home. Fixtures very outdated and not aesthetic at all. Carpets visibly dirty and in desperate need of deep cleaning and updating. Very disappointed by unidentifiable stains on carpet. I kept my shoes on the entire time. Rusted toilet. Very unappealing to the eye.