Extended Stay America Suites Philadelphia Exton

The room had roaches and no offers to fix the room

Translation results I do not recommend it, upon my arrival at 11 pm there was no one at the front desk of the hotel I waited for more than 30 minutes and no one showed up, I was able to enter the reception area a guest I opened the door as I was on the street in the cold waiting. At the same time I have not been refunded the reservation fee. Very bad attention.

Okay for the money. It was cleanand quiet though

Hallway smelled of drug smoke.

The front desk staff were excellent. Always helpful and very good service.

Breakfast was included, but by the time I got to it, there was nothing left. Coffee was good. The room was excellent - clean, comfortable, and spacious.

The place smelled very bad from the moment I got there. No one at the checking desk had to wait for 15 minutes. The room was very dirty, the bathroom sink was clogged called the front desk, they told me someone will be up but no one showed up. I was supposed to be there for 5 days but checked out the next morning and went to another hotel. I asked if I was going to be reimbursed for the 4 nights that I did not stay but was reimbursed for 3 nights. I would not let my worst enemy stay there. The nastiest hotel I have ever stayed in. Will not stay there again even if they pay me

Quiet and comfortable room. Staff was friendly and accommodating

I would only recommend this place if there’s no other decent options. The “breakfast” wasn’t much, the room didn’t include any stuff for the kitchen, the layout of the room is awkward but the place was clean

Friendly staff

Like friendly staff. Safe sorrounding.

Very quiet and convenient to a huge area of places to eat/shop! Room quality was great

The front desk wasn’t clear on policies with security deposit when checking in. They actually took the money not place it on hold like everywhere else. I was given wrong information when I called the property previously so all staff needs to be on same accord. The bed wasn’t sturdy. When I sat on edge it lifted. Front desk while checking out very rude. May stay at extended day again just not this location

Good

Friendly staff

Quite a good place to spend quite times at.

Check-in was after 3 pm, but room wasn't ready at 3:30 pm because it still needed to be "cleaned." When finally entered room, there were poop stains in the toilet, clumps of hair in tub and on bathroom door. Layer of dust on all flat surfaces in room. Bottoms of white sox were black within minutes of walking on the floor. Some sort of alarm or machinery let out a very loud tweet in the stairwell across the hall every minute for the entire time there. Breakfast was only muffins and granola bars.

Clean staff was nice

Had a very pleasant stay up until Thursday evening when an Elderly, Wrinkling Caucasian woman, came to me while I was in my vehicle minding my own business. She claims shes the Head Manager at this facility and that starting Thursday, I would be required to have a vehicle tag displayed in order to enter the parking lot. She then proceeds to inform me that shes asked the manager on duty to be present during this conversation, but that I should have "nothing to worry about" so I go in, speak to a *different* manager cuz apparently these two were leaving for the day(The 'Head Manager' also lied about going around and letting everyone know, she got back in her car and left the facility) when I informed the manager present about what happened, he informed me that there is NO SUCH THING as a parking pass for this location, and there never has been. At this point I felt completely unwelcomed and honestly felt like I was being kicked out of someone's home, only the person didn't own the house. So I ended my stay early and requested a full refund for the garish display of racism I had witnessed. These people are now refusing this and claiming its because I did in fact, complete my stay, which is entirely untrue. DO NOT BOOK WITH EXTENDED STAY UNLESS YOU DON'T MIND CASUAL RACISM.

Hotel location is conveniently just off the highway. Outside was clean and well kept. Lobby and front desk was clean. It is a pet friendly hotel, so if you have pet allergies they will be triggered. I love dogs, but the smell is overwhelming, especially in the elevator. Front desk manager was very pleasant. But you need to have photo of for ALL adults who stay in your room(s). No exceptions. Our room was clean, but had roaches...made the stay uncomfortable. Hotel is in need of updating furniture, appliances, repainting, etc...