Extended Stay America Suites Phoenix Scottsdale

This brand has gone downhill. This is an extended stay where the amenities should include all loving staples such as fridge, microwave, stove, utensils, coffee makers , dishes and pots and pans. Their new service is you have to request these things when you check in. So we got a few dishes and that’s it. No microwave. We had a mini fridge and a stove that did not work. Without dishes and pans etc I guess that did not matter. We were there for 6 days and the pool and hot tub was closed for cleaning. Room was disgusting, middle drawer had a horrible smell with some kind of food crumbs and stains. Only 1 chair in the room. Crazy thing is I cancelled a different location because I found the first one was a disaster. I feel bad for the staff as they have no support from management. Huge disappointment. Sad really because outside is beautiful other than all the dog poo everywhere and no place to sit outside

Hate to write a bad review. This is an issue that can be sorted. But I would want to know if it was someone else’s experience. Bed bugs. On the floor, in the bed, under the sheets, in the corners. Large, various stages of development, and definitely a situation that’s been overlooked for a while. We left right away so we didn’t pick up any hitchhikers in our bags and clothing. Jan 2025. May be completely different at a future date….

Very weird room layout, terrible beds, felt gross

This is best cleanest Extended stay, I have stayed. The staff were superbly friendly and courteous. The rooms were were done and the property is in the great locality. A safeway is just 3 blocks away. I was only sad that the swimming pool was under maintenance Otherwise the stay for 8 nights was worth it. Drove to Page (270 miles one way), Williams (161 miles one way) and Sedona (175 miles) from here. Thanks

Stayed in several Extended Stay hotels in th past so I know it’s not the brand that is bad. But never again here. Last Thanksgiving we arrived to a police encounter; two residents from two separate rooms were in a physical brawl. This year, three police cruisers were in front when we checked in and we got to witness a man in his underwear and tee shirt being dragged out and then planted facedown on the doorstep to get handcuffed. The place is dirty; the tub allows you to stand in three inches of water while you shower because the drain was clogged. I could go on but it is best I just say next year when we return for thanksgiving we’ll sleep in our car versus stay here if nothing else is available.

It was a good stay. There was an issue with the payment and the manager resolved it quickly. The room was clean and the checkin was easy.

Very very good

Location

Fantastic place in an awesome area....

It was great experience

Lance was very welcoming and helpful.

Smelled like weed in the hallways and the room was as very dirty

There was a pubic hair on the washcloth and bugs in the bathtub. No coffee pot in the room

Enjoyed my stay

Love the property. Close to food and shopping. Few minutes away from downtown Scottsdale. Awesome area to be in

I stay here often & the staff is kind and accommodating, I can walk to Starbucks which I love and there are restaurants everywhere. Safe, quiet and convenient.

This was the most nasty hotel I’ve ever stayed in. This was the state of the room when we walked in the first time: There was hair on the pillows and blankets, as well as on the back of the toilet and seat, all very dark. Besides the hair there were two very obviously used Q-tips on the side of the toilet. It was absolutely filthy. There was a spot of blood on the ceiling above one of the beds, and stains all along the wall behind the second bed that could have been just about anything. Also, there was a large stain on one of the headboards that one can only imagine the origination of. There was also a bloody booger on the latch of the window. I wish I was joking!!!! The fridge had broken parts and god knows what kinds of food spilled inside, as well as two moldy ice cube trays in the freezer. The drawers in all of the furniture in the room, as well as the cupboards in the kitchen were also covered in hair of various lengths and colors. The pullout mattress was an absolute nightmare. Full of holes, about 2.5 inches thick, and fully BROWN so that the person sleeping there was disgusted and instead slept on the couch folded. The plug behind the nightstand is an active fire/shock hazard. If even nudged a little, it sparks like a literal lighter. Besides all of this, generally unimpressed with the customer service. Petty, and curt when asked for towels or bedding, and there was an open fight in the lobby between employees when we left one morning. YOU GET WHAT YOU PAY FOR!!

We checked in around 730pm and got into our room and noticed a dead bug on the carpet. We simply threw it away and thought no big deal it’s dead. Next thing we know we see another few bugs crawling on the floor, as we looked closer they were roaches. I called the front desk and she apologized and offered to move us to another room with one bed. We had 5 people with us and figured if one room was infested with cockroaches the other might be as well. We asked to get a refund and the lady said yes, front desk was great and she felt very bad. As we were leaving we saw baby roaches on the bed. We ended up checking out and booking at a Marriott.

Nice quiet property, room was dated but nice. Staff were lazy, less than honest, and inattentive. Coffee was like water because “that’s the way the night shift likes it”, continental breakfast was nonexistent as they “had ran out”. Staff failed multiple times to send email receipt required multiple calls over several days to obtain.

Room was never cleaned from previous guest. Everything was filthy