Extended Stay America Suites Providence Warwick

First when we were checking in the lady at the front desk was rude and not very helpful. She gave us the two key cards to the room but didn’t activate one of them and the one that was activated was bent. We got upstairs and the door wasn’t opening. The lock on the door gave us a problem every time we tried to open it. When we told the front desk they came up and said we had to put our body into opening the door which rarely worked. When we got in the room it smelled horrible. It smelled very musty and mildewed. The room looked nothing like what I booked. I booked a room with hardwood floors that looked pretty new but when we got there there was a dirty carpet that definitely hasn’t been cleaned in years as you can see the stains and see crumbs in the floor. The bathroom had dirty towels that were waiting for us and the tiniest bottle of shampoo meant for us to share amongst two. The bed was extremely uncomfortable and the pillows were so flat it was like you were just laying your head on the mattress. We only had a half used roll of cheap toilet paper that didn’t even last us until the morning. We tried using using the ac but it didn’t even turn on properly and we only slept 2 hours because of how hot the room got. We tried opening the windows to get rid of the smell and the windows barely opened 1 inch because of the locks on all of them. There was barely enough light in the room to be able to see when sitting in the bed. I’m so disappointed and disgusted. I don’t recommend!

Clean facility, helpful staff, reasonable rates. The bathroom fan was too loud, needed repair. I would stay there again, though.

Room was a bit dirty. Could hear noises from neighboring rooms. Breakfast was a muffin in a package and coffee. Not a breakfast.

The front desk clerk was missing when I tried to check in. They showed up after 7 minutes. Once I had to go back down to the desk and again they were missing and I had to wait for them to show up. I also noticed their phone was off the hook. The place smelled bad inside. There was a bag of trash in the lobby all night. All the hallways also smelled bad and the room smelled bad. There was trash/litter in the hallways. The carpet in the room was stained many places. The parking lot had signs about management not responsible for breakins to your car. It was the most gross, smelly, inhospitable, and sketchy hotel I've ever seen. I almost left even though I paid, and slept in my car. I think I saved $20 from another hotel, the price was $129, and it was NOT worth it. I would have paid more than $20 over, to stay in a place that smelled good, seemed safe, was hospitable, was clean. USUALLY to me staying in a hotel is like a little vacation and they are nice and hospitable. This felt like a nightmare. I barely slept because I was worried about my car being broken into, my room being broken into, bugs in the room. I slept on top of the covers, fully clothed, with the lights on. And let me be clear, I am the kind of person who camps outdoors, is not easily scared, is not prone to anxiety. I was anxious and uncomfortable and just fell asleep in my clothes above the covers, woke up and used the bathroom and FLED in the morning... I don't know how this hotel has not been shut down.

Clean

N/a

Dirty stairways and hall to room. Noisy fridge . Uncomfortable and noisy bed. Price was good. Get what u pay for I guess. Internet did not work . Desk person put one in but I had to log in every time. Serve coffee later than 9 on Sundays!!

You get what you pay for, was not less or more than what I expected

Check in was quick and easy, room was clean, layout of the room was odd and definitely needs to be updated.

Everyone that works there is so helpful and kind, it's very clean, the rooms have really nice windows, very safe feeling, lovely outside area to get fresh air and walk dog, yummy chocolate muffins in the morning

Convenient

Past

Liked

Had a great stay. Staff was beyond awesome. Will be back!

Kind staff. Friendly setting. Unfortunately Expedia has a habit of completing bookings when there is no availability. So I couldn’t stay at all.

The place was really funky for the cost. Spend the extra $50-$60 to stay in a better spot.

Pros

Cheap stay, but low quality. Only good for couples days.

There was a horrific smell in the hallway that was like a mix of urine, sweat, and a meth lab. I was hoping it would be better in the room and it was, but not by much. The shower curtain in the bathroom had clearly not been cleaned in a long time and smelled horrendous. Learned my lesson to stick to well-known chains.

Room was dingy and smelled awful