Extended Stay America Suites Sacramento Roseville

Does not look like pictures online.

I was on a overnight business trip. The first room they gave me the key did not work. I had to try it twice then I told them just give me another room. There was no room service had to go and get my own dishes from the front desk.

The sheets were poor quality. But the stay was nice.

this is just a place to sleep, the room is from the 80 and hasn’t been renovated. it’s fine, but it should either be cheaper or the room should be nicer. grab and go breakfast is just a muffing, cereal bar and some coffee.

This property is in desperate need a deep deep cleaning. The only good thing about my room was that the bed sheets were decently clean, but the room and the hotel itself is a smelly dump. The chair in our room was so dirty I had to put it out into the hallway because it looked liked someone literally had an episode of explosive defecation on it. The hallways smell like dirty gym socks and sweat. The hygiene level is so very poor. It is a shame because the location is ideal for shopping and eating. It could be a great place, but it needs to be cleaned desperately. It is gross. The only think that saves it is that the staff is very friendly. The phone in our room didn't work, the clock on the night stand was not set, there was 1 roll of toilet paper for 3 guests. On the outside it was like an ashtray with cigarette butts all around the building. I will never stay there again.

Nearly all door locks were tampered with, our door wouldn’t lock unless you lifted it while locking and then only half of the locking mechanism worked. Complained about other tenant noise every single day and nothing was done about that. Burn marks and strange smells. Free breakfast was only oatmeal packets and granola bars

We had a reservation and our party got there after midnight and they would not give us a room. How do we go about getting a refund?

Good price and was good for a work trip.

Rooms are horrid. They smell and aren’t very clean

We made a last minute reservation without checking reviews first so there were some surprises... service at the front desk was difficult to access. Also you MUST have an ID for each adult in each room, not just the one paying. The cleanliness was okay. The furniture was very run down. The office chair had so much visible dirt and other mystery substances on it we couldnt set anything on it. There were ZERO toiletries in the room but you could request them from the front desk. No one answered our calls. I eventually headed down to the desk with my list of needed items such as: a coffee pot, coffee, creamer etc, utensils, cups, and 2 extra pillows and toiletries. They didnt even give us cases for the pillows. The expectation was since it was an extended stay suite they would already have the basics stocked in the room, which wasn't the case. The freeway is right there so noise levels are up. There also were a couple of rooms with barking dogs in them.

We stayed here for a week with our dogs and it was clean, the staff was nice and helpful. I would recommend this hotel.

Everything was just great.

Our non-smoking room reeked like cigarettes. The bedding smelled like cigarettes too! There were burn marks on the bathroom sink. I’m pretty sure the smoke detector was brown due to the smoke. We asked for a different room and were told there weren’t any available. They didn’t have air fresheners either. Slept with the window open to try to air it out. Pillows and bed were not the best, almost like a pull out mattress, very uncomfortable. Water damage in the bathroom. When I booked it said breakfast was included. The breakfast was either a pre-packages muffin or nutri-bar. I will never stay at this hotel chain again.

It was nice, quiet, clean and had a small breakfast available in the lobby

Had to come to my doctor appointment, so this room was perfect and the places was peaceful and quiet and very clean. The breakfast was the only thing I was disappointed with, it tasted very old

Thank you !!!

Nice area.

My check In was 3 hours late. Room weren’t prepare or stock

The Check-in was the worst experience. Their Wi-Fi was not working and they could not check me in and ran me late for my 40th birthday reservation dinner due to this issue. The furniture in the hotel room was so beat up it felt unclean

I should have take it as red flag when Expedia called me to tell that this hotel is canceling my booking. My friend and his family is also staying so I told them we have to stay in this hotel. We checked in and when we went to the room, the housekeeper is still cleaning the room so we have to wait in the hallway for 20 mins. Then my friend who checked in after us was told by the front desk he will call him for late booking since the room is not ready yet. When he didn’t get a call and showed up in the hotel. The front desk said they’re fully booked and that there’s no room available. How could you do that to your customers who booked ahead of time. Beware this hotel overbooked. You might end sleeping in your car which my friend and his son did.