Extended Stay America Suites Washington DC Germantown Milest

Dirty and Found Bugs

Found Bugs in the rooms and had to leave.... Disappointed and inconvenience

Near many restaurants

Nice staff, plenty parking, near a Walmart and many restaurant options.

Great location near a Walmart and liquor store

I like the outdoor entrance and the fact it’s close to many favorite restaurants. The unit was clean and comfortable.

Heat didn't work and the room was 2 star rating

Check-in was slow. Check-out was unfriendly and basically unspoken. The grab-and-go breakfast was not out when we left at 6:20 a.m. The room had no amenities whatsoever except for 2 small bars of soap … not even a cheap paper or plastic glass to drink from. The smallest microwave I’ve ever seen. The property was generally old and tired. This will be our LAST visit with Extended Stay.

Dirty bathrooms, no breakfast, rude staff. Everything was old. Elevator breaks often.

Had to sign a document saying I wouldn’t smoke inside.

Always Good to stay

Furnace and AC didnt work properly. Sheets and pillows had stains. Room smelled weird and looked dirty. (Dirt on the floor with what appeared to be gum stuck on the tile?) Breakfast was standard coffee with a basket of nutrigrain bars and some minimuffins. Not a great hotel to stay in sadly.

I was offered three rooms which all were unsuitable. First one was under renovation, second someone was already staying in and third wasn’t clear or the guest hadn’t checked out. I went back and forth until I request from the first desk staff a refund.

The rooms are shabby, but clean. The air conditioner/furnace was broken. I could not turn the furnace completely off. The initial setting was at 75 - MUCH TOO HOT. I tried to set it to 68 just to get the furnace to turn off. It would not reset. It stayed 75 degrees the entire time. The hotel REQUIRES a picture of your ID and everyone staying with you (including disabled children). I would have left if I could have figured out how to cancel easily with Expedia.

The property look very old smells bad and banquet are very old

Toilet didn’t flush I had to use my hand inside the toilet to help flush the toilet.

Everything was good

My stay was great staff was pleasant

My two out-of-town guests and I arrived at 11:15 pm after my family's Thanksgiving gathering. We openrd the external entrance doors, but the inner set of doors was locked. No one answered the After Hours phone though we called with it three separate times. We knocked very loudly on the inner doors and called out. It was a very cold night and we were freezing stranded in that vestibule beteen the outer and inner doors. Finally a guest using a walker appeared from an interior door and yelled and yelled until the clerk finally came out of a laundry room behind the desk and buzzed us in. When we came to the desk, he was astonishingly slow at completing whatever paperwork was necessary. He seemed confused and kept almost handing us the paperwork of other guests. The hallways on the 2nd floor and the elevator both smelled bad!!! The room was clean but all the furnishings and such were old and worn-looking. The room was small and dingy. It was one of the cheapest hotels and I can see why. It did keep my friends warm and dry, and they had a functioning full bathroom and lights. These things are a bare minimum, and I would probably not use this hotel again.

Nice, quiet room. Check in/check out staff were very kind and helpful.