Fairfield Inn & Suites by Marriott Albany

This property was clean, nice in general, and the personnel were helpful & competent. The only disagreeable part of our stay was the breakfast. A full hot breakfast was advertised. A full breakfast was offered, but it tasted like thawed food barely warmed in a warming dish. The coffee was hot and great. My husband had cold cereal one morning, and he said it tasted stale. Our overall stay was good; but my husband probably will not stay there again because of the disappointing btrakfast.

It’s a Fairfield inn. Nothing special. Safe area. Don’t eat at the longhorns across the highway.

I didn’t like the fact that housekeeping came into my room before checkout without knocking. Corners of bathroom floors were dirty also other than that very comfortable place. Quiet , welcoming and nice staff.

Room was very dark not enough lighting,toilet didn’t work . Overall property was close to everything

TV had lots of channels but no instructions on how to find a channel or what was available.

Bed ok, shower volume better than average, water hot, old hotel, elevator quit working, clerk said she would have to reset it (indicates regular occurrence), hotel cost $220 for the night, at best a $100 room.

Breakfast was really bad, microwaved bacon. No milk for cereal. Coffee was pungent taste. Front desk was not manned properly.

:Our check-in was exceptional. Our son wanted a waffle the morning of check-out and the woman who was handling the breakfast area told us that it was 9:45am and breakfast was to end at 10am; therefore, she would not assist us because she needed to clean up and she had to check people out. My husband reminded her that it was only 9:45 not 10am, to which she told him she "didn't care and she was not going to allow us to make a waffle" We left and were disappointed to have received such an ill tempered person who obviously didn't want to be helpful, but had such a warm, welcoming experience prior when we checked in the night before. This employee does not need to work with the public and if she is to continue, she definitely needs to have some training on customer service, kindness and servant leadership...because she absolutely failed to demonstrate any of those qualities and was down right rude and nasty to our family.

The deadbolt was broken, there was hair all over the bathroom floor, there was mold in the shower, the thermostat was broken, and there were sugar ants.

The property and area around it were okay. My issues were with the room size, very small, the room amenities, desks and furniture that were too few to eat comfortably and which type either left water or oil residues on the surface. The air handling unit was loud so if you weren't ysed to sleeping with noise you would be disturbed. More irritating was the lack of receptionist for the checkin process, I had to wait for about 15 minutes becuase the manager was working to solve room problems and guest requests while attempting to checkin guests. The room service staff was also a point of irritation as they skipped my requested room service even though I interacted with the worker before i left the room for the day. Last point, the breakfast was decwnt on Friday, but for some inexplicable reason on the wknd, syrup for the waffles was switched from a typical store bought brand to some inedible non sugar concoction in individual containers. This to me was simply tacky. That said, I would not stay again and in fact due to this experience would be waybless likely to consider any Fairfield and less likely to consider a Marriott brand.

What I did not like were findings of pubic hair in shower located on floor and wall. It would be awesome if you guys considered non-pork eaters by offering turkey or beef sausage patties for breakfast. What I did like were the outstanding in customer service at Guest Services and politeness of the housekeeping staff. They spoke to us every morning with a smile. I am very big on customer service. will stay again.

When we arrived we were given a handicap accessible room which isn’t what I booked. The bed is lower to the ground, there is a seat in the shower that blocks half the tub, the toilet had a ring of mold around it, shower didn’t drain so you were standing in 3 inches of water while showering and bed was uncomfortable. There were extremely noisy people that slammed doors and screamed until 2am.

The rooms felt like home

Nice clean property. Conveniently close to a small shopping plaza and food options. Front desk staff was nice and greeted me with a smile.

Staff was very friendly and helpful. Breakfast was very good.

The lobby was nice and clean when I entered and the person that greeted me and assisted me at the desk was friendly. The room was clean and spacious for me and three of my grandchildren (ages: 7,5, &3). We had a comfortable stay.

Jaylen at the front desk was exceptional. She was friendly and professional.

Easy check in and good breakfast

Nice clean hotel

Good Location