Hampton Inn and Suites Mishawaka/South Bend at Heritage Square

The stay was excellent in most ways except for the persistent odor in the room. All I could figure was that pets were allowed in this room. Also, mattress was not comfortable.

Great location.

Very nice property. Modern and very clean. We did not use the pool or fitness center, but the looked very clean and nice. Room was larger than we expected and very comfortable. Would definitely recommend this property.

Its located in a shopping plaza. There are many different stores, eateries and a grocery store. Very walkable, well lit and looks safe.

Receptionists were fantastic. Continental Breakfast was pretty good with waffles, cereal, pastries, and more

The location and surrounding shopping area are very nice. The hotel lobby and room were nicely decorated and very clean. The staff were also very nice. Unfortunately, I had no hot water in my room and the desk staff was aware of the issue when I called to notify and April said she should have said something when I checked in but for me to run the water in my sink and shower for 10-15 minutes for hot water which I did. The water never got better than lukewarm. This was highly unacceptable and a major inconvenience. No offer to move me to another room, no discount, or anything was made. If I had not already unpacked and was ready to shower in that moment, I would have requested a different room. My group reservation was made months in advance and if there was an issue with the water heater, I should have been notified or moved prior to check in. This was indeed poor customer service and accommodations on behalf of the hotel. It made my seemingly very nice stay less attractive.

Staff was pleasant and rooms were clean

It has so much around and very nice place to stay

Convenient location for the destination. I thought the room was a little pricey fori thhe value received as the shower was not operating properly and it was in a tub. The toilet was too low, not chair height.& the tv was arduous to use. They had a good breakfasts, the staff was friendly and the facilities very clean, although the sink was slow to drain.

I felt safe

This property was in a safe and quiet area. It was located near shopping and restaurants. It seemed to be a new Hampton Inn and I really liked the room layout and size.

Beautiful, well kept property

Great location

nice, quiet and clean environment. Staff were very friendly and helpful. food and shopping were in walking distance. highly recommend

Room was extremely clean and everything was in perfect working order-very comfortable. Staff was pleasant and helpful. Great stay!

When I asked a few staff members, front desk & kitchen, if I90 was a left out of the area, no one knew as they said they aren't from the area. I discovered, on my own, it was a left and no more than a mile or so up the road. I feel hotel staff should know the area they are working in to better serve to the guests. Especially front desk.

This hotel is in a nice, safe shopping and dining area.

Very nice location clean overall

It was clean and staff gave me honors pts bevause the water heater went out and we all had cold showers.

Great staff, clean and safe