Hampton Inn and Suites Springfield-Southwest

The property was away from any residential areas and had a few mega stores but no place nearby to get food etc without driving.

Great stay

Lobby and breakfast/dinner areas were updated and clean. Hotel is 22 years old, and the rooms need updating badly. 1st room we got was discussing, like the other review said the upholstery was ripped and stained, the pull-out sofa was dirty and the bar to pull the bed out was showing right under the couch cushions. 2nd room shown smelled like an unclean public bathroom. Finally, the 3rd room was much nicer. Breakfast was decent but I couldn't believe they give you dinner also. Whether it was just something special they were doing for the week or something they do all the time, but it was good. They had taco Tuesday and Wednesday was fried chicken with a few sides. It saved a lot of money especially if you have a family. I would stay there again but I would ask for a nicer room when I book. The employees were very nice.

Enjoyed our stay. Convenient and safe area. Simple check in and check out. Would definitely stay here again. Breakfast could be better.

My room smelled like dogs. I told the attendant he said well we are pet friendly….. seems there could be dedicated rooms for pets like other places ,maybe ? That way one wouldn’t have to smell the former tenants animals. Other than that it was OK

This was a lovely hotel that was warm in atmosphere and staff!

Hotel was clean and check in was easy

Kelly went out of her way to make sure I had adjoining rooms. The property was as described. The rooms are very spacious. I would recommend this property and stay there again.

great experience, clean, comfortable and quiet

Great

Very nice hotel, clean and staff friendly.

We reserved a 2 room suite (room 330) for 3 nights and there was no hot water. The water would get luke-warm at best so it was not a comfortable shower experience. We reported it to the front desk on the first day and they said they would send maintenance but we never saw anyone. Also, there were no pens or pads in the room. While this may seem a small detail, I did need to write something down and had nothing to do that with. Even lower-end hotels have pens/pads in the room and I would have expected that to be the case at least in a suite. The breakfasts were average and there was a good selection and lots of it. It fit our need. The beds were comfortable and the curtains were very good at blocking out the light so it was a good sleeping experience. The hotel was also quiet so other than the shower situation, I would have no issue staying in this hotel again.

Room was clean but room was hotter than hell! The air conditioner was broken.

Comfortable bed, nice room, easy check in.

Staff was very helpful

We stayed for 3 nights and they failed to clean the room and exchange towels, etc. on the second night like they told us they would. Property is older and not in the best of areas but they do try to keep the common areas clean and the staff seemed friendly.

Front desk staff were very friendly. Convenient location. Room was fine. Breakfast smelled good but we didn’t stop. Bath tub would NOT drain no matter what we did to the stopper. So my husband and I ended our showers standing in deep soapy water.

My only 'complaint' was the hot water was not hot😔

Always a pleasant stay!

Very welcoming staff.