Hampton Inn Collinsville

What started out as a good stay turned horrible. At 2am on our last night of our stay I awoke to see something climbing on the wall. Upon further inspection I saw it was a roach of some kind. I was unable to go back to sleep, due to fear of more bugs crawling on to us and in our things. I killed it and left it in a napkin in the bathroom sink. Upon checking out I explained our concern to the desk clerk who said that something like That had never happened at their property before. I presented the napkin with the bug to her as proof of what it was. Her lack of concern made the experience even worse. She shrugged when I told her that I had a 5.5 hour drive home, with very little sleep. She offered to have the property manager contact us only after I asked. When I asked for his name she pointed to a rack with multiple cards and said “it’s right here hun”. I am a Hilton honors member and stay with them quite often. She even admonished me for the missing Information the staff failed to collect at check in because I booked through a 3rd party and not directly with Hilton.we were there for a dance competition for my granddaughter and I refuse to stay at this property in the future.

Great hotel, super friendly staff. Leslie made our trip, we arrived late at night after a long drive and she was so sweet and funny!

better than i expected, very friendly and helpful

Room and pool was clean. Beds were comfy.

Ok stay. Clean room

Staff was wonderful

Very friendly staff!

The lady who checked us in, I believe her name is Chasity, was very friendly and welcoming. We just loved her!

5 am outside noise with dumpster noise

Dissatisfied insomnia Sleepers- no rest! Breakfast adequate & convenient. First room had ants on bed, crawling up wall, on telephone table, in bathtub. They moved us to another room which was most inconvenient since it was after midnight before we got moved to second room. Turns out second room had ants in bathtub. we declined to move again that night. Second night ants were in the tub when the 2nd guest took a shower , the tub leaked water. Notified front desk. She implied guest had shower head turned towards curtain? & may have not closed the curtain with magnet. The water was coming from under the tile . This was a fall hazard if a person didn't see the water outside the tub & around the toilet. We agreed to spend yhe night . Move in AM. AM front desk person offered room by elevater on first floor but we declined that room. Then told us to go ahead & do what we scheduled & when we came back they'd have another room ready. In the middle of my meeting, the GM called & said it was urgent that he talk to me. He asked us to come back as soon as possible cause he needed us out of that room so he could rent it to someone else. When we got back , we were told the room wasn't ready! The room was soon ready. It was OK except slow drain from tub. This was an experience we choose not to repeat.

Great stay!

Loved it! Slept like a baby.

Just an overnight stay after a concert. The bed was comfortable, which is all we wanted. They did have some issues finding out reservation.

This hotel was renovated a few years ago. The new bathroom design is outstanding featuring a spacious, walk-in shower. (No tub) The exhaust fan works well, but the lighting seems a little dim. A stronger light above the mirror would be appropriate.

Staff was great. Hotel was clean.

Super tentative and friendly staff all around! I would definitely stay here again.

Good property right off the interstate

We always stay at the Collinsville Hampton when visiting St Louis area with family. The area is safe and the hospitality is the best. You won’t find nicer people! There is a lot of food places and stores nearby. The steak house across the street is great as well. Pool and room was clean. Chasity on the evening shift is a true gem and made us feel at home!

The staff are super friendly and helpful. The hotel is very clean and comfortable!

they come up to me at 11.20 asking to leave, while in the app it says check out at noon, they told me that on their policy it says 11.00 am