Harveys Lake Tahoe Resort & Casino

Other than portions of casino under construction and limited breakfast food facilities stay was good

I found prices at less than half price through Expedia! Could not. Get help on refunds also. $30 for resort fees per night and $20 dollars parking per night not good

The hotel was under major construction. The noise was terrible and nothing was sad about it no warnings nothing.

Construction everywhere, dirty, never came to change our sheets and overcharged me

It was good

$26 resort fee and the hot tub is broken at both Harvey’s and the sister property. After skiing I was disappointed there was no relief for the weary.

This place is a fully trash, they over charged me, didn’t give me the room I booked and didn’t clean my room, no clean towels, no service, they will charge you county fee every night you stay and the valet parking fee for everyday.

This hotel is in shambles with reconstruction. I was charged 20.00 for parking even though if I eat a a restaurant in the hotel, you can get fee validated parking. But I was charged at checkin and thus can not get a validation to take it off the bill. The WiFi won’t stream movies, the jacuzzi is out of order. The makeshift hallways are a maze and cold as the roof is open and exposed. There is no option for a sit down breakfast, only a coffee cart? The upcharges were over. 75.00!and the room was 89.00. That’s almost a 100% difference in price. This place is a scam through and through. Everything is an up charge and the property is dirty, unorganized, load dusty and cold.

We went for a birthday celebration to Tahoe and decided to stay at Harveys Resort & Casino for the convenience of having everything available in one place however we learned that was not the case. We decided to check-in at the counter instead of using the app or kiosk, when we arrived no one was at the counter so we thought it would be quick, it was not. Nor were we given a run down on any information that might have been helpful. The room looked nice however the hinges on the furniture and shower were not secure. We called for room service but got a recording that it was not available, used the TV feature for room service and got the same message. Apparently you are to text a phone number for room service. We learned this after I sent a message to the hotel. We decided to get coffee ourselves in the morning since it listed a Starbucks but discovered Starbucks was no longer there. We wanted to make a spa appointment then discovered it was actually at Harrah's not Harvey's and was going through renovations. Our room was never serviced so we didn't have our coffee pods, shampoo or soap replenished, there was no posting in the room that it had to be requested. They had an extreme amount of construction going on so a lot of areas had temporary walls. This did not feel like a resort at all so very disappointed that a "resort fee" was charged everyday of our stay. We messaged the hotel about this and were told the resort fee was for the gym, pool, wifi of which we didn't utilize.

Very friendly and helpful staff, comfortable rooms and nice restaurant. The only downside was the remodeling.

Dirty

You should let people know when booking that your under construction!!!! For that you earn an F

Great customer service.

We were booked through Expedia and confirmed for a two-queen bed, non-smoking room but we were told upon check in that the only room they have is a one queen bed. They offered us an extra bed cot for "free." Had to call 3 times for the extra cot which came late in the night. Would not give us a partial refund or comp for their mistake. Highly disappointed with the way my reservation was handled.

You put me on the pet floor which I did not learn about until already in the room. At times there were dogs barking incessantly although not during sleeping hours. You lost my back massager between my car and my room. When I was locked out of my room due to failure of the electronic lock, I had to wait 50+ minutes for someone to come and let me in. When maintenance arrived, he was without the tool to get me in and instead wanted to try the key first. He was quick in retrieving the tool that ultimately got me into my room.

Hotel common areas are largely a DISASTER--construction work everywhere (all at once). Also had a problem with Wolf Restaurant--they took a reservation and then turned us away because of an UNDISCLOSED POLICY prohibiting minors after 8 pm. Overall: C-

Everything was amazing

Not clean at all and the room was very dusty!!!

Everything under construction, doing major remodel in lobby and casino areas. Spa not working. Otherwise everything was good.

The hotel is close to everything, the room was clean and the beds were extremely comfortable.