Hilton Garden Inn Chesapeake/Suffolk

Nice and clean place to stay.

Was not able to check in at 3 as promised. Did not receive digital key until 6 hours later. Checkin clerk was rude. Reserved a room with two queen beds, received a room with two full beds, clerk claimed that it was a mistake on the website and they could not fix it and would do nothing about it. Woke up in the morning to a roach in the floor. Bathroom ventilation did not work leaving a layer of steam on everything in there. Sink was clogged so that tons of someone else's debris came out of the pipes when I turned on the water. The most I was offered as compensation was movement to another identical room where hopefully the bathroom would work. Next day, new room, sink works. Toilet overflows. Call down to front desk for help. Am informed that no one can do anything, but I can come get a plunger they have on hand. Had to clean up the mess myself. Toilet clogged two more times after that. See Google reviews for photoes.

Front staff was very helpful and kind.

Love this hotel and all the upgrades that was made to it.

My stay was excellent. Staff was very friendly and helpful. Food was delicious. Beautiful clean atmosphere and a beautiful location. Most of all I felt safe. I will share my vist with others.

I arrived after 5:00 to an unlit parking area and signs that said park at your own risk. I had to park

They are in the process of renovating this hotel. Staff was great.

Staff is always professional and courteous. Property is always clean and updated.

It was just a mediocre hotel. The rooms need TLC as our bathroom door had a hole. The drapes has stains.

Staff was very polite. Excellect food services. All werec polite and friendly.

Our stay was excellent. Hotel staff was kind and attentive. Hotel was very clean. Breakfast was amazing and servers were amazing. Will definitely stay here again.

Great

Screw Expedia screw this property

Grest location rooms good size great staff

The staff was very friendly, & the room was clean and comfortable. We will definitely stay there again.

Service was great. But the water pressure was horrible. There was a huge bag of trash in the middle of the hallway.

My stay at this property was amazing!!! Everyone from the front desk staff to the restaurant staff was amazing! I will stay at this location on every visit!!!!

The daytime desk clerk was not friendly, but the night desk clerk, cleaning crew and restaurant staff were very friendly and helpful! Would definitely stay here again.

Consistently maintained well

No Housekeeping service for 3 days. Had to ask for clean towels. Eventually checked out 1 day early.