Hilton Garden Inn Houston/The Woodlands

We always stay at this hotel when we go to concerts. Great walking distance. Usually the hotel is perfect. This time there was no hot water, at night, after running for 30 minutes. In the morning there wasn’t any hot water either. When I told front desk they apologized and said that happens when they are fully booked. I would have liked some kind of discount especially for the price of the room.

Nice and easy walk to Cynthia Wood Pavilion! Great place to stay!

Love the location, convenient ! Everything needed is nearby!

Bathroom was terrible. Parking was terrible

We knew the policy that you can’t check in till three but if the rooms are done then you should be able to check in to your room an hour early. I work for a resort and if we have the rooms done we mark them done. I asked them if they were cleaning 400 or more rooms in 45 minutes. There was no way something wasn’t finished. We waited and I went up to check for a room and oh she looked and only one just popped up. And she didn’t even bother telling us till I asked. The lady was very rude and seemed uninterested in us at all.

Low water pressure and bathroom could use some updating

Was not told about breakfast. Was not happy paying for 2 cars parking for 2 guests

Very nice property. Nice amenities and easy checkin and checkout.

My only complaint would be we weren't able to check on till after 4. We were in for a concert so I had to change up plans since we got to our room so late.

Very nice property!

The staff is very nice but I had to switch rooms because the water pressure in the shower was very low and then in the second room the water shut off completely in mid shower. Also the tub was concave and I could not get stable footing. I don’t know how people don’t fall in their showers.

Great place , will use this one every month in my trips .

I cannot believe that you charge Hilton Honors members $12 for the priviledge of parking my car by myself, in your unsecured parking lot. No valet, no off premises lot, just a way to make a quick $12, and you accept no responsibility for theft or damage. What, exactly, am I paying $12 for?

For 200 a night this place should have been a lot more updated bed and pillows were horrible

Location andbprice great

The room has rolls of tokiet paper that bare ly had toliet paper on em they came in and put the temperature in the room at 65 degrees after i put it up im diabetic and this made the room unconformable due to the chill tried to talk to front desk but she couldnt understand me due to the ear buds she had in her ears so i had to repeat myself 3 times

to check in with my already booked itinerary guy said nope he accidentally overbooked so we were not happy at all . Will never go to another Hilton garden so we went on down the way and. Liked a room at Fairfield .

The young during check in was awesome but no one explained you had to pay for parking daily. The room was clean and fresh. Now here’s where things went left. First and foremost this hotel has false advertisement, I booked this hotel thinking there’s complimentary breakfast which there was not, I also booked with the intention that I would go swimming but the pool water was green and you can see all the filth sitting in the bottom of the pool. Communication was poor overall, During checkout I was given a receipt with a total of $252 but my card was charged $276, the woman couldn’t explain why and also told me to my face that she in fact doesn’t see a transaction for $276 but today my account was credited $24. I would never book here again.

The property was to be expected for Hilton Garden Suites. It would be nice for the price to have at least a continental free breakfast. There was only one staff member I seen who was the front desk manager whom was very pleasant and helpful. The room could have used a little freshen up, and if 4 ppl check in I feel it should be common to have 4 sets of towels etc but we had to get extra from front desk in order for all of us to bathe, a little inconvenient as we were just staying for one night and basically needed to get to sleep and get out early am. Overall, the property was fine. Typical high prices for the Woodlands area.

Great place, clean and nice staff.