Hilton Garden Inn Pensacola Airport - Medical Center

The checkin process was smooth and the hotel was clean and well maintained. Had booked it for proximity to the airport. Has good dining options nearby as well

Not freindly about problems when a snow storm hits and you can’t in to stay lost money on the stay

Clean facility, nice employees, and the food was incredible.

Great place and clean

Hotel was clean. A/C worked great. Shower had plenty of hot water and pressure. Front desk staff was friendly. Bed was slightly uncomfortable. Might need a new mattress. I would definitely stay here again.

Unprofessional customer service at check-in and checkout was not allowed to have a late check out even with the hotel at 10% occupancy Jerry. The checkout lady was absolutely rude. Showed no care concern for her guess offered no assistance to her anything was I want a refund?

Great experience

Prompt easy check in

Good customer service

I really enjoyed my stay and the staff were very friendly and helpful. My only negative is the lack of lighting in the bathroom.

The young beautiful girl that checked me in was absolutely amazing. Can’t wait to see her again

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The website stated that breakfast was free - it was not. It was $15. Stayed 2 nights, ran out of conditioner on first night and ask front desk to have it filled. Never happened. Ran out of shampoo and body wash on 2nd night. There are other, better (and cheaper) hotels in the area, suggest going to one of those and skip this one.

Close to,the venue

My family visited from out of town They were relaxed and comfortable enjoyed their stay.

Booked this Hotel through the app but apparently the hotel was fully booked and could not accommodate us. Frustrating when you are traveling

I am a veteran widow and retired educator. Due to health issurs, I had requesting a room on 1st floor near front desk. Arrived and reiterated my request. Was told that, quote, "nothing is cheap", by one of front desk workers, voice tone of attitude was louder than necessary presented a " take it or leave it personna". Was told because I had already booked, I could not be accommodated, although there were rooms still available. Room I was assigned was for handicapped. No tub. Which was very inconvenient. I was unable to tub bath or shower. bc I am not handicapped and wet slippery bathroom floors, in this handicapped room, presented a greater fear issue for slipping and falling. Cold not get curtains facing the street traffic to close and had to use a safety pin to try n secure privacy for both nights stay. Also covers n esp. pillows on beds, were extra wrinkled and had the appearance of having been used. In the past, choosing this hotel and its accommodations has always been a top priority for my stay in Pensacola, however in the last year or so, the " "quality" of service in the main areas needs to return to its reputational standards.

The stay was fine, however, I stayed here specifically for the business center which I have used in the past. I was sad to see that even though it shows available online, it actually was not.

Everything was great!

Nice property easy to get to lots of around