Holiday Inn Express & Suites ALPINE SOUTHEAST, an IHG Hotel

Great for one night stay

I like the place

Great service

Clean and friendly

Great customer service. And breakfast buffet was on point.

Horrible Bed and Pillows.

The property was clean. Construction is decent, and sound level was low, even with a room facing the main highway. HVAC was quiet. Plumbing made weird noises and the shower pressure pulsed in unison with the noises. I chose this higher-priced hotel largely because multiple reviewers rated the breakfast highly. The breakfast content was pretty good in principle, but execution was lacking. Broken waffle maker, coffee run out, baked goods empty, bacon empty. Missing items were resupplied during the half hour or so I was at breakfast. But by then I had chosen something else to eat which was in fact present. Breakfast staff should monitor the breakfast food levels, and replace them proactively when they run low, rather than waiting for them to run out, then resupply 15 minutes later. That would have made this a 5 star breakfast experience.

Staff was excellent in resolving problems.

We will stay somewhere else next time.

Floors in room not cleaned. Room coffee pot no coffee. Breakfast good one day, food cold next day and juice machines empty, coffee cold. Bed hard, Room check in not clean or ready at the 3pm check in time both days.

It was nice and clean and good breakfast

Very nice people, clean and a pretty good breakfast

The property was average but the beds were very hard. I don’t like not having individual toiletries. There were no magnifying mirrors in the bathroom and the nightstands wood was stained. The breakfast on 12/9/24 was cold. All in all the hotel could use a lot of upgrades.

It’s an older property, but clean and the bed is very comfortable. The negative is that the train track is right behind the building, so the train whistle woke us up in the middle of the night. From what I could see, it’s probably the best hotel around. The time change was a week earlier, but no one had bothered to change the clocks in the communal areas.

They offer electric vehicle charging as an amenity and then charged money to use them. If it is listed as an amenity then it should be free

Amanle personal y muy buen desayuno

Good place to stay when going to all the places around this are.

Great place

The evening reception was an unexpected surprise.

Excellent