Holiday Inn Express & Suites AMARILLO, an IHG Hotel

Convenient to interstate and lots of good options close by.

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The choices of breakfast buffet was pretty good, the room was clean and nice!

Very nice hotel but we ran into some challenges. Loved the pool and hot tub area, very nice! Also enjoyed the hot breakfast options. Main issues was that there was never anyone standing at the front desk so it took a while each time we needed something (checking in, keys stopped working the second day, ect). There was also a lot of construction going on which I understand, just wish it wasn’t during the breakfast time (very loud screeching noise on the main floor right where you eat) and before check out the last morning it sounded like someone was pounding together furniture above our room with extremely loud knocking 😅. Basically if you come when they’re not doing construction you’ll probably be fine just be prepared to wait at the front desk! Hopefully the hotel can try to arrange construction while most guests are out for the day instead of in the mornings.

Chris who was working the front desk took excellent care of us as we arrived early from Colorado and was accommodated quite well. Thank You chris!! Appreciate you.

Bed was hard. Pillows were hard. Walls are thin. Could hear everyone coming and going. Could hear dogs barking from other rooms. Freeway noise was terrible too. Not a great experience. Couldn’t sleep. Finally asleep at 2:30 am. Breakfast was okay. Proximity to dining options was great.

Great location. Can't wait to see the new redo

We arrived at 11:00 pm. The employee tending the front desk walked out, made eye contact with my wife and son with all their luggage, put her sign up that said “if nobody is present at the front desk, please wait a moment. We’ll be with you very shortly.” Then without saying a word, she just disappeared into the back. We waited a moment (kind of in shock). I knocked on the front desk. I called back to the back “hello?” Another woman was waiting with us and we were thinking…it is way too late at night for this garbage…your break can wait or whatever we’re waiting on. Finally, i called the front desk from my cell phone and let it ring until she surfaced to answer it. She came out and i hung up…i probably should have put it on speaker phone so she would know it was me that called. At any rate, she checked us in with no further eye contact or apology for the wait or anything. I’ve waited 20 years to have a bad experience at a holiday inn express. Congrats…this was the first.

Nice

Great place to stay. Clean and very convenient as it’s well located and near several restaurants.

Manager called me day of reservation to confirm room. I arrived on property to discover my room had been given to someone else. I was informed they tried to call me but had the wrong number. I told them the manager just called me earlier that day... and left a voice message that i let them see. How could they have the wrong number? They said , "sorry for the mixup, we cant help you." The man working the front desk was very rude and i just left.

God staff, conveniently located

Hotel showed signs of wear in public areas. Check in was slow.

Safe clean place to stay.

I've Been here 4 times and this is the best place I've stayed yet. I will be back.

The rooms are in need of upgraded aesthetic and furnishings, using softer colors. The white window shade had several stains, appearing dirty, but overall cleanliness was acceptable. Nothing special about this place, just your average hotel for the price, but they did have adequate parking for 15' moving truck and another vehicle.

Great property seems new

Property was nice enough, but room was next to laundry and was loud. Also, a lot of guests being noisy and roaming the halls all night. I was packing my truck early in the morning to leave and some guy pulled up in a car and was begging for money. Sketchy.

Rooms are spacious. Nice area for coffee and fridge, sink. Close to anemeties

Clean, quiet, good selection for breakfast, friendly staff.