Holiday Inn Express & Suites AUSTIN DOWNTOWN - UNIVERSITY, an IHG Hotel

Appreciated professional, friendly, helpful staff, great housekeeping, tea & coffee in lobby, good shower, comfortable bed, quiet, safe & convenient location for walking & public transit. Appreciated empty frig ready to use & microwave, traditional coat hangers, drain with stopper to wash things out, easy TV, strong wifi, quick elevators. Concerns were coffeemaker not working that took a couple days & several requests to replace, breakfast could use healthier options & an in-room laptop safe would be great. Altho I'd paid the bill in full in advance with hotels.com, the hotel billed me for 2 nites again & then again for the whole stay. It took several phone calls to get them to refund their duplicate charges. There was an odd security guard who approached me after the front desk staff & I had greeted each other one evening when I returned to hotel. He stood a few feet away from me just staring. I finally asked him if everything was ok. He asked to see my room key. There were several other folks who came in around the same time. He didn't ask them for room keys.

We had a great stay of 3 nights. We visited the city and drove to areas of interest outside the city. The room was comfortable, quiet and clean. Nice, comfortable breakfast area also. I'd like to thank the kind employee, Lina-Ana, who asked if I needed anything and how my breakfast was. Everything was well stocked and extremely clean and in order. I would reccommend this location for those wanting to walk to the bar scene. It was very close.

The staff was great, hotel is clean great amenities, rooms could be cleaner with a better timing of cleaning rotating items like sinks walls floor boards finger prints on windows and found hair clip from previous guests

nice rooms and they were clean! some things were a little dated but im happy with my stay overall!

Everything was great!

Garage parking was horrible

Great location for being downtown austin. Close to restaurants and luve music.

The hotel was nice. Clean and great breakfast. The area is a bit strange as there are several vacant or strange parking lots. We crossed sveral homeless people and food banks to get to the downtown. It did not feel unsafe at all though.

The only one issue is a heater, it’s inside the room and god damn it’s loud especially during the night

No hot water. Unable to shower before visiting senators in the Capital

The loud music from across the street.

Great staff

Great stay

Couldn't get hold of anyone at the hotel. It was 230 and checkin wantnt till three but I just wanted to get parking sorted. No one at the desk no one answered the phone. Bunch of homeless nearby. Ended up not staying just went and got a hotel down town.

Awesome

Very friendly staff. Good spot.

The hotel is very clean and the hotel staff are friendly and helpful, but the hotel itself is not that nice. The room was on the small side, some problems with the heat, toilet not working great. I would rate this hotel as Good, but definitely would not catagorize it as Wonderful, the rating given on the hotel.com site.

Excellent

Great place to stay.

Big fan of Holiday Inn and how clean they are!