Holiday Inn Express & Suites BATAVIA - DARIEN LAKE, an IHG Hotel

Good for the price

We did a birthday trip to a Bills game. We had a little oarty in the breakfast area, watched another NFL game. It was a great stay!

Pretty classic HI. We love these motels. The elliptical and water fountain both weren't working in the gym. But that's the only complaint.

Excelent service, I highly recommend this hotel, staff is super nice!

Great staff and great location.

We had a fifth birthday party to attend with my family room was very clean staff was great would recommend the hotel

Uniquely decorated and well maintained hotel. Very nice breakfast buffet with large seating area. Very quiet.

Overall satisfied, pool was nice for the kids

Good location along highway for transit stay, average breakfast, not a bad pool, a little too pricey for what is offered

Great place, very clean and good breakfast!

Room was clean and very large. Three was some traffic noise every now and then, but not much. There was free breakfast, but we didn’t use it.

nice

Property is well kept and very quiet,staff is very friendly.

Our room was dirty and uncomfortable. There were flies all over the room that I had to keep killing. When we first got to our room there was no toilet paper, towels, or coffee so I had to go to the front desk and get these basics. The staff is/was fine but the room was not prepared properly and was very dirty and uncomfortable. This was a $300 room at the Holiday Inn Express!

Most comfortable bed ive had at a hotel.

Fit our purpose to a tee!

It was clean and quiet. Not busy it seemed. Located close to the town to get food when needed. Staff was friendly and very nice to us.

Very conveniently located right off the the NYS thruway. There are plenty of restaurants not far, as well as some shops to pick up any necessities. The room looked as though it was recently remodeled and the lobby was well lit and large. The hallways were also well lit making me feel safe. The king size bed was clean and comfortable. The bathroom was very clean and had large bottles of soap, shampoo, conditioner, and lotion. There was plenty of coffee and tea in the room to make if wanted and also coffee and tea hot in the lobby. The room also included a small refrigerator and microwave. I would definitely book there again.

We really liked being across from the lake.

Staff issues. If the hotel had staff who had any customer service experience the hotel would be fine. The people in line in-front of us had a reservations for 5 guests: 2 queen and a pull out sofa, got there and that room did not exist and no cots. No offer for a second room. No compensation. They were told to find another hotel and the website made a mistake with the room description. We got into our room and none of the beds were made. We had to ask for another room. We were grateful they did not ask us to go to another hotel. Breakfast the food was not replenished so not much left at 7:30am when we went for breakfast. Key did not work for gym and pool and we were just told they would look into it - no follow up and did not work our entire stay. Poor staff = poor stay.