Holiday Inn Express & Suites BOSSIER CITY, an IHG Hotel

There was a cockroach in my room

Many things were in state of disrepair. Not clean. Breakfast was barely passable

This room suffered from wear.

Good place to stay. Clean and affordable.

Loved the location. Could have done without the stumping from the floor above. But that only lasted for a little while, then it was peaceful again.

Not worth it. Problems with bedding, keys, TV did not work, sink backed up, no hot breakfast left at 9:00 AM, no hot coffee, way overpriced, terrible experience.

Very Nice

Eva at the front desk was amazing!! Not alot of parking because of full bookings and she helped me get a spot.

If you want to stay in this area near the raceway and casino do not stay here. You will be much happier at the Comfort Inn next door if you care about cleanliness and hospitality. My family of 8 arrived to the Holiday Inn to find out our rooms had been downgraded due to a flooding issue. I simply wanted the difference in pricing to be refunded. I was told to talk to Expedia about this. Expedia told me they couldn’t issue a refund without approval from the hotel. The general manager Kelli declined my request with Expedia. I then contacted Kelly to discuss her denial. After pointing out her rudeness in the way she was speaking and acknowledging one could also be rude she hung up on the call. We decided to pack up end our stay to get the remainder of our nights refunded. I have never ended a hotel stay early due to bad management. The only reason I gave this hotel any stars on service was because a very kind gentleman Jay working the front desk was very supportive in hearing our concerns and did what he had authority to do to help us out. This property needs a new hospitality manager because Kelli definitely did not make us feel that.

Tv was broken Lights were not working Dirty bathroom

Older property in need of a spruce up but still comfortable and a good stay

We stayed for my grandsons baseball games. Most of the teams were there. The breakfast was perfect for everyone. She did a great job of keeping everyting clean and stocked. Everyone was so helpful.

It was great!

conveniently close to the racetrack and an excellent restaurant next door so you never have to even get out on the road. They even let us check in super early so we would't miss the horse races.

Heat/air wasn’t working well

Husband and I stayed on a Saturday night. Hotel was clean and check in and out was easy.

Sweet and helpful host

The staff was very nice & polite. There wasn't hot water for shower. The cleaners came in our room even though requested not too. Front office was very nice & apologetic. The breakfast was not good, but the staff did what they could with equipment they had

Product Am staff Negative No food options near by

Everything was great from the moment we checked in, the lady at the lobby was very helpful.