Holiday Inn Express & Suites Brighton South - US 23 by IHG

I rented rooms for 3 nights here for my out of town son and his family when they came into town while his father was very ill and undergoing cancer treatment at the U of M. Apparently there was a hockey tournament over the weekend and the rooms were mostly booked with families staying for that. While the hotel was beautiful the children, about 10 yrs old, ran the hotel for the entire time. They were loud, did a version of ding, dong, ditch by knocking on doors late and running. They were in the pool unsupervised, running up and down the stairwells and floors leavng trash in their trails. Meanwhile their parents sat in the lobby drinking. Granted this was outside of the 11 pm. quiet hours, but some people are trying to rest, if not sleep, before 11 pm esp when traveling. My daughter in law did complain to the front desk about the knocking and running and it did seem to quiet down that night after. But this was mainly the norm for 3 nights. Apparently the kids even managed to break the elevator. My family was on the 4th floor and had to carry all their suitcases when they were checking out. I will say to staff credit they gave my son a $10 a night credit and some rewards to our IHG account, but restful sleep would have been much more appreciated after days of travel and long days at the hospital.

Comfortable, clean, and updated. Great breakfast abd front desk staff. 10/10

Clean, very friendly staff, breakfast was fresh and good, common areas very clean, including the pool, breakfast, hallways, entry, and tables. The expressway, was like a rumble at night which was like white noise and actually promoted sleep. (Never thought I’d say that, but it is true) Beds and room were clean and comfortable. Decor was modern and kept up. Overall it was a very pleasant stay.

Perfect!

Front desk woman was the friendliest person, she really made the visit start with a good vibe. Just the nicest lady.

Excellent staff. They allowed us to checkout late as it was Christmas. Loved the ambiance and the cleanliness of the hotel.

Staff is always very friendly and rooms are comfy. Would not recommend Texas Roadhouse but if you go, use their online wait-list

The bathroom was filthy and the blinds fell off the wall when trying to open them. The front desk clerk, Jill, was awesome and was able to refund us some money and gave us several membership points.

Nice and clean

Never disappointed. Very nice!

The hotel appears to be on the newer side with the exception of the in room bathroom. They could really use some effort on cleanliness, towels, and just overall everything to help it match the rest of the property.

I liked that it was conveniently located close to his job and that there was plenty of shopping close by (within walking distance).

Great place to stay, friendly staff, good breakfast.

1st room bathroom floor was not clean

Staff was extremely friendly and welcoming. Tyler at the front desk was excellent.

This hotel was great. Quiet and clean, up to date and staff was helpful.

Everything was good. No Uber in town.

Our stay here was pleasant. Staff was nice. Laundry room (you do have to pay) was convenient. The highway noise is VERY loud. The first night I did not not sleep well. I discovered that the front desk had earplugs. That solved the problem. I think it would be best if the earplugs were provided in the room to begin with. The noise issue isn't temporary.

Polite staff

Amazing staff!