Holiday Inn Express & Suites CARROLLTON WEST, an IHG Hotel

Nice staff and the hotel is located near many food locations.

Friendly staff, clean rooms

Great customer service! Every staff member was so polite and helpful.

Great for a quick 1-night stay

THE COST WAS UNBELIEVABLE!

I enjoy staying there. I enjoy the complementary breakfast. The staff is very sweet most of them very helpful and not complaining but the cleanness just wasn’t there this time.

Excellent stay. Clean rooms

Service was wonderful

The property is okay, although have to clear some in the front desk about charges that I didn’t make, front desk fix it.

Everything was great thus far

Would have been great if they had enough food at breakfast buffet. I had to go out to get breakfast

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Nice

I recently stayed at this Holiday Inn Expressand unfortunately, it did not live up to the standards I’ve come to expect from this brand. While I typically enjoy staying at Holiday Inn properties, this experience fell far short of expectations. Location The hotel is not ideally situated, with limited access to nearby attractions or dining options. For the price, I anticipated a more convenient or desirable location. Price Speaking of price, the rate felt significantly overpriced for what was offered. For the cost, I expected far better amenities, service, and overall quality. Noise Levels One of the most frustrating aspects of my stay was the noise. I could hear every footstep from the room above, which made it difficult to relax or get a good night’s sleep. Better soundproofing is a must. Cleanliness Housekeeping left much to be desired. The room felt barely cleaned, and I was particularly disappointed to find the toilet dirty upon arrival. Such lack of attention to hygiene is unacceptable. Overall Experience This stay was far from the dependable quality that Holiday Inn typically delivers. For the high price, poor housekeeping, subpar location, and excessive noise, I can’t recommend this hotel. I hope improvements are made to bring it up to the standard Holiday Inn guests expect.

Its was excellent The breakfast was very good The room was very clean The hotel was superb.

Would stay again, room was clean and pretty spacious, front desk staff were very friendly, quick and easy check in and check out. Bonus points for leaving the air on in the room, it was a nice cool temperature when we entered.

It was close to my doctors, they have a very nice staff. They need to be a little more aware of their cleaning.

Great stay at a great price, newly renovated

I had a 6-night stay for work. Room was always clean and everything worked. My shower stall sliding door was a little balky when trying to open or close. That was the only complaint.1

Clean hotel and comfortable