Holiday Inn Express & Suites CARSON CITY, an IHG Hotel

Very nice place

This Holiday Inn has customer service issues. They seem to mess with you and want you to report issues such as the TV not working, the light bulb out, no room Wi-Fi/internet, although it works in the lobby, etc., so that you need to go to your room. That is an absolute NO.

me encanto el hospedaje y la atencion , muchas gracias exelente servicio 👍

Did not enjoy the breakfast

Sink was broken and water was dripped all over the floor. Took over 30 mins and 2 call to service desk for them to move me to another room. Next morning some kids running around. Loud music from other room. Very disturbing (unable to rest at 7am) and hotel did nothing to quiet them down when i was ask to keep my pet quiet at all times but they didnt mind other people (i felt target)

Every thing was perfect but the parking lot area at back side of hotel which is far and seems unsafe.

Good stay!

Absolutely Not Recommended! I chose this hotel based on positive reviews on Expedia, as two key factors were important to me: breakfast and a pool for my daily swimming training. However, my trip turned into a complete disappointment. Before traveling, I happened to check Google Maps and found real reviews about ongoing construction and constant noise. To clarify the situation, I called the front desk three times, but every time I was rudely hung up on, with no explanation or response. I also reached out through customer support but received no reply there either. When we arrived at the hotel, I was shocked to find the pool closed! And to make matters worse, there was no breakfast in the morning. I literally had nothing to feed my children. This is a complete failure — no service, no communication, and no basic respect for guests. Our vacation was completely ruined. If I had known about such issues and poor treatment in advance, I would never have chosen this hotel. I urge the management to address my complaint and provide compensation. I would not recommend this hotel to anyone.

They not returning back my deposit for 100

The pool was under construction and expedia posted the pool picture as operational. Misleading. Did not get housekeeping for our entire 5 day stay even though I requested it. They just gave towels and took out the trash one time. Very frustrating. Breakfast is very limited. Always biscuit and gravy. Bowl for fruits but nothing inside. Sometimes there are cereals but most of the time there is none. Cutlery, only spoons and forks no knives. They hide their yogurt. You have to ask to get one. Overall experience “TERRIBLE” Left one day early as we felt terrible… Holiday Inn has gone down the hill.

We have not received the booked room, either we have to find other hotel or take the available room..it’s too late to search for other hotels at that time

The pool and hot tub where out of service which sucked which was one of the amenities I was looking for and did not know about until we arrived. There wasn’t any room service Im use to the beds being made and new towels being brought daily we spent 3 nights there. The ice machine was broken on our floor so we had to go the 1st or 3rd. It seems like they were short staffed? Nothing terrible but not great either it was very ehhh. We did enjoy the breakfast thats included.

The worst holiday day inn that I’ve been

I love this hotel. Super clean and friendly staff

Terrible front desk service. Very rude people unfortunately.

The service was pathetic from Heidi the manager.

We stayed for 2 nights and the didn't cleaned up my room because it was holiday, but is was not. So we should clean for ourselves

I travel a lot and usually am very low key with my reviews of spaces. This hotel has a lot going on and should let guests know ahead of time. First, they say this is a pet friendly hotel but they charge you $75 per dog. Make sure you are aware of this if you are traveling with two dogs. Secondly, the hotel is under construction and a building is being built next door. Be aware when you book if you’re looking to sleep in.

TV in Room in 201 did not work. There was no temperature control. Staff was frieny

The pool and spa were being renovated and out of service. Next door they are building something and there equipment and hammering starts at 7am. The breakfast was ok but nothing great. Denny’s is better. Was a room to sleep in that’s about all.