Holiday Inn Express & Suites EDMOND, an IHG Hotel

Older but remodeling happening now. Beware! I searched for "Pet friendly" and this hotel showed. I missed the fine print and was charged $75 for my son's dog. This is 3 times what other properties have charged.

The hotel sent us an email saying "construction had been completed in March 2024"....it is still going on in Jan 2025. The breakfast crew did not show up in the morning so No breakfast was available... The hotel charged $50 more that the hotel next door and should have charged $50 less for all the issues going on. Will not be returning...The room was very clean but the TV remote did not work so there ya go.

They are having construction done and started drilling, sawing, dropping things and stomping around in the room directly above me starting at 7am and lasting all day. The maid service dropped off a bag of towels everyday and changed our trash but the room was never cleaned and the bed was never made. The carpets in the halls are dirty and very stained. There were ants in the bathroom. The sink in the bathroom could never be adjusted to warm water; you either had ice water or scalding. The hotel told me there was nothing they could do for me regarding the early morning disturbance and being startled awake by the very loud work above me because I booked through hotels.com and said I would have to raise my complaint with them. When hotels.com reached out to the hotel about my issue they told them it was resolved already so hotels.com said they couldn’t do anything for me without the property confirming the issue. Meanwhile guests that booked directly through the hotel got reimbursed. The hotel said they hate working with hotels.com and don’t recommend using them

The front desk concierge was lovely and she helped me out when I needed a wipe to clean my suitcase she got me a magic eraser that did the trick

Great location, clean room

The hotel was great for our Christmas visit

Good place to stay

Very pleased with all. The room was clean and beds comfortable the parking was easy and very close very easy check in and out all around good experience. Thanks

Very outdated and dirty.

Terrible stay

The shower had mold in the corners and the shower floor needs to be scrubbed Put a towel down so we did not have to stand on the shower floor

Hotel was fine but going through a major refurbishing.... Staff very pleasant.... 3rd stay

Awesome place.

Nobody told us about the construction when we booked hotel. We wanted to sleep in but drilling and hammering at 0700 right above us prevented that. We called about it & nothing changed. Will not stay at this one again.

The property was convenient to all the locations I was going to.

Close by the highway and main roads!

Cost for a pet was $75.00. I’ve never paid more than $30.00. Pet charge should be listed on your site.

Great customer service, clean room and great location.

Very comfortable and quiet. Just what we needed.

Comfortable, clean, great breakfast with a good variety