Holiday Inn Express & Suites ELKINS, an IHG Hotel

The property was very nice. The workers were very kind & helpful. The room was an upgrade so we had more than we needed. 2 things for us. If we knew the type of coffee maker we would have brought our coffee. The other most people come in in the afternoon or evening, this includes from activities. The coffee in the foyer was not hot on either days we were there except in the morning. Minor stuff just observations.

10/10 recommend! We will definitely stay here again!

Awesome breakfast

I tried to get a refund, or even a partial refund, on a 2 night stay which I had to cancel. The reservation was non-refundable. I hoped the hotel would only charge for one night and refund the other. But they played hardball and I'm out totally. Not good business. Never again.

My husband and I were riding our motorcycles in the beautiful mountains of WVA and found this gem when we decided to stop for the night. The staff was very friendly and accommodating. The room was clean and well maintained. Added bonus - they offered covered bike parking, with security cameras and towels to wipe your bike down. The outside seating was awesome and we loved the huge map of the best riding routes and stops in the area. We will definitely stay again if we are back in the area.

Excellent breakfast

Hotel was very clean, bed comfortable. Breakfast excellent. Will defitnately stay there again.

Customer service was excellent

The pool and hot tub were closed. The room smelled sour and the bedding and rug was damp to the touch. The A/C had a mildew smell and had to be turned off. I woke up in the morning with a mild sore throat. The manager quickly acted upon my report of the room and request to check out early. He called hotels.com directly to assist with the early check out and refund process.

Very nice staff, clean room, nice city.

Wonderful stay - highly recommend as everything was exceptionally clean and comfortable. We will definitely come back to this location.

Book it for the hot tub and the hot tub was closed due to maintenance. No where on the website did it say that.

This is one of the worst values of the thousands of hotels where I have stayed. I am an Expedia Platinum member. This hotel is pathetic. Front desk staff are extremely unhelpful. The pool and hot tub were both down, but of course they didn’t give any prior indication of this. The town where does located is extremely boring and full of drug addicts. It is somewhat close to some nice state parks in the manila national Forest. But you would pay the same price to stay at a resort in one of the state parks. This hotel is a disgrace. I literally hate everything about it.

Good place to stay in Elkins. We were disappointed the pool wasn’t open but maybe it will be next time. Friendly staff and the breakfast is convenient.

For the extremely high price, this hotel is terrible. Small but adequate rooms. But the staff were not pleasant or helpful at all. Pull in hot tub were broken the entire time. And apparently this has been going on for months based on other reviews. The town itself is extremely uninteresting. Dining options are abysmal. The only thing that’s remotely good about this area. Is the state parks in the national forest. It would’ve actually been cheaper to stay in a lodge at the beautiful waterfalls State Park. This is joke. I am an Expedia platinum member, and can honestly say, it is the worst value for a hotel that I have experienced in several hundred hotel stays through Expedia.

The staff was friendly. The checkin process was easy, the room was comfortable and clean and the breakfast after I checked out was great. Exactly what I expected from a Holiday Inn.

Nothing special, clean, friendly staff.

Quiet hood breakfast

Unfortunately the pool was closed, besides that, it's a great place to stay.

Excellent experience. Great breakfast. Room darkening shades.