Holiday Inn Express & Suites JERSEY CITY - HOLLAND TUNNEL, an IHG Hotel

Very Clean and comforting. They do not have public parking you will have to pay for parking but it’s deducted out of the deposit. Overall Nice stay

Nice quiet and friendly

The front desk staff at check in was great, but during checkout, even after requesting and receiving a late check out time (just a measly extra half hour), the maid service knocked on my door at 10:45 calling "check out" and then again at 10:55. I told them both times I had a late check out they told me to call the front desk, even though I obviously had. Staff needs to communicate better. I would have gotten out quicker if they hadn't kept interrupting me this way. SMH

Location entrance was very hard to find, with no signage, and complicated to get back to once you missed it... which you are sure to do.

Loved this place. The staff are so helpful and everything you need is close by

Na

The night staff Rosanne was super friendly and helpful. She helped check in my family quickly and had all the answers to my questions. She also did a quick introduction of the surround hood and gave very good tips to navigate from hotel to the city. The location is about 15-20mins walk to the Newport PATH train system for quick access to Manhattan in 2 stops. The area is safe to walk even in the evening. There are lots of good food choices around the PATH station area. and there is Target in walkable distance for snack and food. The facility is pretty new; however there seem to be a lack of cleaning around the public area. the hallway of my floor definitely had not been vacuumed nor clean for a while as there are lots of dirts and garbage on the carpets. The flooring of the room also is not fully cleaned. The room is in very good size for my family of 5 yet the desk lamp was not working however everything else was fine. I would consider to stay in this hotel again.

i arrived at the hotel and the told me they don't have parking availabe . I asked for a refund and the denied. i had to pay for another hotel for yhe night. worst experience ever. I was late. to the event I was in town to attend.

We loved the location, the 24h valet, the full hot daily breakfast, the service, the housekeeping team, the full size DOVE bottles of shampoo, conditioner, body wash, and lotions! We also loved the little store for snacks! I m so glad we picked this hotel to stay in because it really made a difference in our visit to New York! We will be back!

The only reason I picked this hotel was the proximity to PATH train and it was broken.

Great place

Incredible location if you have a rent a car for the city right outside the Holland tunnel in the room was amazing beautiful the girl at the front desk. Roxanne is amazing would definitely recommend.

The staff was amazing

Everything was good no issues.

Overall I had a nice time

It was an excellent stay. The staff took care of everything for us.

They charged me 2 separate duplicate deposits on 2 different cards!! 150 on main card for reservation and the separate card I instructed them to put the security deposit on. Then they said that was my fault and there was nothing they could do! Despite that being a breach of contract!!!

It was an amazing stay with my family..! Thoroughly enjoyed it. The staff were very welcoming and helpful.😊 The rooms were neat and the breakfast buffet was fantastic.! We are very happy to choose this hotel for our visit to NY.!

Patient and understanding front desk staff with a great attitude.

hôtel propre et bien situé