Holiday Inn Express & Suites LAKE PLACID, an IHG Hotel

We had a very nice stay.

The elevator door was malfunctioning, so the front desk clerk had to open it from the service side. This made me a little uneasy riding the elevator. The breakfast was nice, the scrambled eggs tasted bland and artificial, but the sausage and sausage gravy was delicious. Staff was friendly and accommodating. Room was clean, but I booked the suite because I was traveling with children and was disappointed there was only 1 TV in the suite, in front of the bed, but no tv in the sofa area. I gave the area around the property 3 stars because the outside of the hotel looked bleak. Just a big parking lot, no trees, shrubs. In Florida, we're used to beautifully landscaped surroundings so it was noticeably bare.

Staff was phenominal. Very clean and quiet. Nice hot and cold breakfast selections.

I liked everything except the broken elevator

La estadía en general estuvo bien, solo que el día que fuimos no funcionaba la puerta del ascensor. Pero todos amables, la comida bien, y la habitación también.

The room was very clean and the staff was very helpful. There is a gas station within walking distance that is super convenient.

Not as clean as it used to be.

Friendly staff

Very professional. Staff excellent!

Stayed for a few days for a family celebration in Lake Placid. Excellent all around!

Amazing stay. All around great service. I have no complaints!

The staff was so friendly and helpful

We stay here a lot and it’s usually great. This time… the very first time I have an infant with me the house keeper decided to knock on our door at 9 am like she had zero sense. I have never been so annoyed.

The room was clean but the floor in the bathroom was not as clean and was sticky. The shower head was coated with hard water deposits and didn’t work well.That is the only issue that could be corrected.

Clean

Very comfortable clean and great staff

Great

The room was dirty. Grey hair on the sofa, mold by the soap and hair products. Dirt on the walls.

Good so far.

It felt brand new and smelled very clean. The staff was friendly and efficient and we had no issues. If I had to make any suggestion it would be that I didn’t much care for the quality of the bath tissue. Too thin and not very soft.