Holiday Inn Express & Suites MCALESTER, an IHG Hotel

Filthy. Mold in bathtub and on showerhead, stains on towels, hair on floor, grime in corners of bathroom. I arrived after midnight and asked for a scrub brush and cleaner and cleaned the bathroom myself

Easy access from the tollway, quick check in and clean room.

I booked this property for my son and his girlfriend who happened to get stranded in the area bc of the winter storm Jan. 2025. Being from the Houston, TX area, 21 years of age and not knowing the least bit about driving on ice/snow..I knew I just wanted them safe. Within minutes, I get a call from them( my son & girlfriend) telling me the lady at the front desk was very rude. Their toilet was clogged and my son wanted a plunger to unclog it, instead of just calling for maintenance. The front desk lady told them to go to Walmart. - If they would have wrecked driving in those conditions bc this hotel would not address simple maintenance issues- I would have sued. This same lady would later make comments directly to them referring to why they were still at the hotel. My son is Mexican & American Indian Choctaw MOWA. My son's girlfriend is black...would it be just a hunch to think that this woman could have just been racist. Holiday Inn- do something about your front desk! They are rude!

No additional words. Take the good review on its face.

Best hotel experience in a while. We were VERY pleasantly surprised by our stay here. We booked last minute on a road trip as a place to spend the night. The price was very affordable and the room was so comfortable, clean, and spacious. Nothing flashy, but we agreed it was the most comfortable and functional room we’ve stayed in for a while—especially with a baby. Service was excellent. And the breakfast was GREAT. Best free hotel breakfast I’ve seen. Cheese omelets, sausage, biscuits—all delicious. I never write hotel reviews, most stays are average or poor or forgettable. But we were so pleasantly surprised we had to leave a review and say you won’t regret staying here! It will be our planned halfway stop on future road trips for sure.

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N/a

Fairly quiet, clean, comfortable beds and great customer service

My room hadn't been vacuumed or the ice bucket emptied. Just seemed like the overall cleanliness of the hotel was not as good as when I stayed there a year ago.

Clean room, friendly staff, just what I was looking for.

Great

Had an amazing and seamless stay here from check in to check out. We were welcomed by smiles and hospitality and whatever we needed we were helped

Everything but the bed waa great. It was way too soft for my husband and I. Other than that, I would recommend it.

Check in was easy. The worker was extremely kind and helpful. Rooms were large. Nice to have that space to move around.

This was a very clean hotel! The lady who checked us in was very friendly. The beds were some of the best I’ve ever had in a hotel. My only complaint is the breakfast was all a little overdone and dried out but that was a very minor thing compared to the rest of the stay.

Great convenient location. Friendly staff, clean and well maintained rooms.

Very nice hotel. Staff is friendly. Rooms are clean. Great experience.

No complaints on anything other than the fact that there is only a blind. Blind is very nice but I prefer a non see through curtain/drape.

Comfortable access .

Bed sheets were dirty on the one bed so we had to swap with the sheets from the other bed. Even those sheets did not smell very clean.