Holiday Inn Express & Suites NEWPORT SOUTH, an IHG Hotel

Very clean and awesome staff they even took me to the tire shop that was fixing my car

Beds were comfy and room was clean.

Only thing that could be improved upon was the friendliness of the front desk staff. The lady at initial check in was great, but after that, we weren't greeted upon return after being out for most of the evening (shift change) and upon check out, we weren't thanked for our business nor invited to return in the future. It doesn't necessarily bother me per se, but it's just a little critique for customer service improvement. The rest of the experience did not disappoint. 9.5 of 10 stars.

The Bedding and Pillows were New and very comfortable and clean

We stopped in on our way to NC. Hotel was nice and cleaner than I expected. Pool was ice cold and I think the heater was broken. I let the guy at the front desk know and he said he would have maintenance check it out. We drove 6-1/2 hrs to get there and my kids were really disappointed how cold the pool was. At least the beds were comfy. Breakfast and coffee were solid for hotel food.

The peep hole and paper towels stuffed in it so no could look in?

😍

Ice maker broken, pancake maker broke ,dirty, room not stocked

It was an awesome hotel stay room was nice clean extra towels one of the best hotels I stayed in Canada

Great place to stay on our way to KY. Found a nice like restaurant with amazing atmosphere called the Fox & Hound. Good wings!

Comfortable beds , nice clean room

It was perfect for us. Plenty of restaurants close and the pool was nice and clean.

The hotel property itself was nice and convenient right off the interstate. However, we came in late and expected our room to be ready. We booked a suite with a pull-out couch, but had to go back down to front desk to ask for the bedding. The breakfast was very disappointing. The staff did not keep the food stocked. At one point in the middle of the breakfast hours, there was no hot food.

Their business center was disappointing. I stayed at a similar place (price, amenities, etc) in a neighboring state a few weeks ago, and their one-computer business ran lot a race car. At your location, the 1-computer business sputtered like a jalopy. Needed to extend for a day. Granted, it was the morning of the Microsoft worldwide software glitch, but your front desk manager copped an attitude with me for no reason. Not called for, and not appreciated. I booked a room at another hotel for that night, so it cost you a guest. I'd say that based on her attitude, she's unfazed. Maybe corporate should have a word with her. Beyond that, the breakfast was enjoyable, but the room was only a 4/5 in terms of overall cleanliness. Mostly due to the bathroom.

Bathroom was not clean. The tub had hair in it and what looked like dirt smeared in it.

Excellent staff. Very responsive to needs

The floor in the bathroom was nasty. We actually had to clean it with disinfectant wipes. The king size bed was absolutely wonderful though and I had the best sleep I’ve had on our trip so far.

Great place

Nice hotel would definitely stay again

The hotel was clean and newly updated. No pets, no smoking was a huge plus. Easy on and off the interstate.