Holiday Inn Express & Suites SUISUN CITY, an IHG Hotel

Stay was very nice. The only con I have is that this hotel attracts a lot of the younger early 20’s crowd and they can be a bit noisy. I don’t get easily annoyed by noises at all so yes these people were actually noisy (someone plugging up their bass guitar to a loud speaker, another banging on walls and another talking extremely loud at night. But again, aside from that, the stay was nice and I would come again.

Quiet

Good

Great staff clean environment awesome breakfast

The hotel was spotless. It smelled good. The breakfast was exceptional. The beds were very comfortable. The indoor pool was nice to enjoy on a cold day. The location was convenient. The staff were attentive. Highly recommend!

We stay here four times a year while working in the area. It’s a nice enough hotel central to our customers. We’ve put up with the unprofessional employees dropping F words in normal conversation and the weed smell throughout the hallways. We were even here a few years ago when the fire alarm went off in the middle of the night evacuating everyone into the parking lot. But this stay was the straw that broke the camels back. We had two nights reserved, arrived the first night around 9:30 after working all day and night. Hotel says we don’t have a reservation and are completely booked. Got Expedia on the line and after an hour got into our room. Not a good start. Then pulled a 17 hour workday the second day, got in at 3:30 am only to be locked out of the room. Hotel says we only had one night booked. They took all our luggage out, ruined our dinner we had in the fridge and threw everything on their back office floor. Worst thing is they opened up my wife’s bag and shoved food and whatever else they could in it. Long story short, after TWO HOURS of going back and forth we got into a room. Expedia blamed the hotel, the hotel blames Expedia. But sadly neither offered any further incentive to make this right. We simply were permitted to go back into our room. Had to bring all of things back up. BEWARE, the hotel staff are not kind and understanding and will NOT go above and beyond. Expedia is also not what they used to be. They both ruined this stay.

Expedia did not say they had pool construction going on. Destroyed our kids expectations. The ac in the room was loud! The sofa bed mattress was horrible.

The staff is great and very friendly. Hotel is clean, fresh and bedrooms are comfortable. Very close to the waters, the main restaurants and highways. Highly recommended.

The staff was friendly and helpful. Always a smile. Loved that the beds had more than two pillows on it. We had a beautiful view of the marina and the lighthouse.

The swimming pool area smells too strong a bleach

Good customer service , The hotel so clean and the breakfast that was so good . The parking lot is so easy and safe . Just one thing, the sound insulation of the room is not good.

Clean and quiet

Front desk concierge was kind and very helpful as well as accommodating.

Amazing

Very Noisy room. People running in halls and room above us

The location, the breakfast and the facilities were great. I appreciated the cleanliness of the the room. The manager and front desk staff did not exude a welcoming attitude. They seem to not want to be there or they were in general discontent with having to help guests. I wish I took down their names to be more helpful.

Loved it

Staff very friendly and helpful

Par for the course.

Great place to stay. Clean. Good price. Safe. Near Napa area. Cute town. Would stay again.