Holiday Inn Express FRAZER-MALVERN, an IHG Hotel

We came to town for a funeral. Things were ok there was construction on the first floor and the room was very chilly. We tried turning the heat up room got a little warmer but still chilly. Also after a long day at the funeral we laid down and got a loud knock on tbe door and it was maintenance wanting to bring a table in for one of the chairs i feel like that could be done when the room is empty.

The property was torn apart and this site was not updated to reflect the condition of the hotel. They could care less about the safely, dust and noise that the patrons encountered and when attempting to provide feedback to both Expedia and the hotel no one cared!

They were working on the property when we were there. No dining area.

To much construction, workout room out of service, room was right next to the ice machine and heard it all night. Construction woke me up early, I will never return to this hotel.

They are in the middle of a refurbish. My room was brand new and lovely but the dining area was as a mess

The hotel is very clean, the staff owner was extremely nice! I totally enjoy talking to them. The hotel is being redone but the rooms that are done are beautiful they are very nice and clean. The bed was very comfortable, the hotel was quiet. I highly suggest booking this hotel.

Near busy roads, but also made for convenient location. Desk staff was helpful, pleasant. Said would be getting a newly remodeled room. It was nice, but strong post-construction smell (maybe carpet, paint or new materials?). Not as noticeable after there awhile. Shower floor had some staining around drain.

1/3 of hotel under renovations including only elevator. Not hot breakfast as advertised. Due to cigar lounge nearby lobby smells

The property is being renovated, but it is still very clean. We were put on the 3rd floor which was recently renovated, and it was very well done. The front desk personal were very pleasant and acconadatating.

I may now give up on Holiday Inn Express. Every one I go to is under heavy renovations. That would be fine if it was run properly. We checked in early and the room was ready, but due to current renovations to the piping, the water was off in the whole hotel until 3 pm. We had to go to a nearby grocery store to go to the bathroom. Couldn’t really wash up from our trip until after 3. Checkin staff was good but night manager didn’t make coffee when it was needed so each day when I went down to get some, there wasn’t any. We always liked HIEx until they’ve been overhauling the management staff while renovating each hotel. New staff doesn’t know what they’re doing. Everything that used to be as it should be, is not. You have to ask for everything. Maid staff skipped our room so we had to go find one who could empty our trash can and give us towels. Looking for another chain to plan our stays from now on.

All the flora are being renovated which is great

This place was terrible. So ran down, no one has made any repairs are even took the time to straighten the pictures or lights on the walls. Our room had awful, repairs that looked like a child fixed it. The toilet didn’t even flush

Was good but under construction The room was good clean

In two week they will have more remodels ready for use.

Very clean, very comfortable. Clear air. Big TV, good WiFi. Great lighting for the mirrors.

Room was average

Excellent upgraded clean rooms. Excellent staff!

Close to where i needed to be. There was a leak in the room they did fix it though

They are in the process of renovation. Our Tv only had 4 channels. First morning for breakfast there was very little to eat.

Could tell hotel was older style and in need of some updates/renovations. It was nice and quiet. Staff was wonderful, professional and pleasant. Good place to stay.