Holiday Inn Express NEWINGTON - HARTFORD, an IHG Hotel

NONE

Good stay

Room was dirtier than first looked- shower was dirty and tile floors were clearly not washed. Conditioner was filled with something else, lumpy/separated and smelled unlike the shampoo. Very loud location- racing cars going by all night long.

Friendly staff and clean.

Quick trip and convenient location.

Clean and good

None

Excellent experience..well done

Great place to stay for the night!

Older hotel. Mattress was not new. It was just ok. Hotel is very clean. Smells clean. Just old. Looking for no frills comfort stay. This is the place.

Great stay

The walla are extremely thin. We could clearly hear the words being said in the room next door. Throughout the evening, we were woken up by the noises next door, which was so clear and loud, it sounded like it was in our room.

The reception associate did not give me the room I booked; they downgraded me and ask me to raise the complaint to hotels.Com

This hotel is problematic. I knew check-in was at 3, but I got to the hotel at 2:30. I was told there was no early check-in. I said OK and got my car washed. I got back around 2:50. Now there were two women. I was tolf told my rooms wouldn’t be ready until 3:20. I guess I can’t check in early but checking in late is fine for them. I just wanted to check in when they told me I could check in. They were both so rude to me. One was really rude, I asked for their names and she says no. She argued, was sarcastic, petty. I was shocked. I got my room at around 3:10 and it was fine. I go to check out and I hand the same woman my key card and simply say I’d like my receipt please. She tells me that because I booked through hotels.com they don’t give receipts. I said I paid the hotel deposit and she still wouldn’t give me a receipt. had to call customer tells to get my receipt. This is an ok hotel but the staff is just rude.

Very nice. Clean room.

Pretty clean which was my favorite part. The breakfast was good too.

Good breakfast

Friendly staff, clean room/facilities. King bed w couch pullout is bigger than advertised. 10/10 would stay again.

Beautiful, clean spacious rooms, convenient

Good stay