Holiday Inn Express WASHINGTON DC - BW PARKWAY, an IHG Hotel

This hotel is very average. The hot water barely worked, dead batteries in the tv remote. But what’s worse, my card was successfully charged a pending $50 incidental hold, but the front desk called me 30min later saying that it was declined and maybe my card was “on hold”. That is nonsense. I verified the charge on my bank statement so I don’t understand the disconnect. Luckily, I booked the room and paid via Expedia ahead of time. Who knows what the charges would’ve been. I recommend going elsewhere. Too expensive anyway for this average hotel.

Overall…I give it a 9 out of 10. Room was clean, bathroom was clean, and the staff were friendly. It’s in a great location close to gas stations, restaurants, etc.. Only drawback was that my room did have a weird smell to it. Not sure what it was but definitely odd. Again, it was clean and I would definitely stay there again.

Excellent and Efficient Front desk staff as well as breakfast staff! Very clean and fresh.

Near the stadium

It was ok, probably a 3 star.

The property located in pretty good area, room was clean. Requested roll in shower due to disability and was granted that. Arrived 1 and a half hours early but rooms weren't ready until 3:30pm. Staff was pleasant. Breakfast was a variety and tasty. Convenient to many stores and fast food along with indoor dining. Bed was not comfortable and floors need to be shampooed. Our bathrooms were clean, rooms were clean. No shade on my window just a curtain and could still outside. Our other room had shade and curtain. All and all would stay again for the short amount of time, 3 nights but would prefer more comfortable bed.

The stay was great

Everything was so clean and the interactions with staff was positive and helpful. The lady in charge of breakfast area was so nice and kept everything so clean. The breakfast was really good and tasty. When we came back from a long day out in DC, our room smelled so good . These days I’m not used to staff coming in and cleaning up in the middle of the stay. The bathroom was cleaned again and more linens were stocked without even asking. Would def recommend.

Good

Clean rooms, good linens

A plus staff !

There was a unpleasant smell in the room and lobby i book for king size bed and get two double beds mattress feels old

Great stay .. Overnight stay for football game. Close and convenient to Northwest Stadium

Nice spacious and clean rooms.... look new or recently renovated, basic service peovided and we could have asked for a complete service (though we didn't).... rooms smelt fresh too

One day stay to visit our college-going son. Nice place, bit further from UMD than we realized. Clean, comfortable, spacious, excellent hot breakfast included. Walmart close by was handy to pick up stuff for our son. Lots of fun restaurants near by.

Would come back again

Nice

Staff was courteous and friendly. The was convenient and easy to get to. Lots of dining and shopping options.

Lady who checked us in was super friendly and an absolute pleasure. Unfortunately can’t say the same for the room. The pictures they use on Expedia are definitely from this hotel, but very cleaned up. Hotel is run down. Room was dirty and smelled bad. Carpet was very sticky and would cause your shoes to stick to the tile. Glad we were only staying one night as we would not have stayed anymore than that.

Traffic was busy. Had issues with check in because of 3rd party (Expedia) reservations, but the staff was friendly. The AC didn't work great, it took all night to cool our room, and the refrigerator part in the room didn't work. The freezer did, so we could only cool or drinks in the freezer. Other than that, our stay was comfortable.