Holiday Inn Kansas City Downtown by IHG

Check in was awesome. The guy was super friendly and helpful. Asked about why we were staying and we had a conversation about it.

Staff is friendly

Right when you walk in you are smacked in the face with the most gawd awful sewer smell. It is all throughout the hotel. The front desk said, "yep, it's the sewer from the field next to the hotel" Like, what?! Horrible! I cannot imagine what it would smell like in the summer if we gagged each time we walked in and it was 4 degrees! I DO NOT RECOMMEND THIS HOTEL, even to an emeny.

The hotel was great as was the food and bar service.

Great stay the staff was amazing

Nice hotel, higher priced, but we were in town for volleyball tournament on a NFL playoff day, sooooo Very nice staff, very helpful. Facility is very clean, nice location.

Isaac and the rest of staff were very helpful and friendly! Great stay

some one open my door when I was in bed !!

I stayed here during the National Fencing tournament at the Convention Center. It was convenient and transportation by uber very accessible to the center and airport. The room was beautifully furnished, very comfortable and clean. I especially enjoyed the bar and restaurant with a small menu but excellent food. It has a spacious lounge area, access to computers, free fresh fruit, ice water and coffee in the lobby 24 hours. Front desk staff very helpful and friendly. Great experience! Highly recommend.

I am moving to KC at the end of the month and was getting some apartment hunting done. This hotel was super affordable and easy to get to all the places I was looking at, as well as numerous restaurants. Also cannot speak highly enough of the staff. So welcoming and great customer service.

Staff was incredibly supportive!!!

Paying to park was rediculous!!!!!!!!!

By the looks of the outside, I wasn’t expecting much, but it was absolutely beautiful inside. The bartender, kitchen and maids were amazing. Isaac, the First Gentleman who checked me in was amazing. The day we were to check out, my husband left before me around 8:30. He asked the front desk if they would allow us a late check out. He said they said they were ok with it. When I went down to eat breakfast @10:45, I stopped at the front desk just to be sure I could get a late checkout. The lady at the front said that she couldn’t do that and that she had already allowed too many. I explained that my husband had already asked, but she wouldn’t budge. So I had to rush upstairs, and pack quickly because they wouldn’t allow me any grace. I thought this was bad service. I also hated that they charged 25 dollars to park! Because my husband was meeting me from work we had to pay 50! I asked if they could extend some grace and allow us to only pay for one car, but again, no budging! I have never stayed the night in any hotel that didn’t allow a late checkout, and I have also never been in a hotel that didn’t extend some type of grace. I really wanted to write a good review, but it seems like this particular hotel is a little too rigid. From talking to Isaac, the first person who checked me in, he implied that they watch their employees closely. I understand this, but to the point where they can’t be better with their customers is ridiculous.

Very good stay ! Staff was helpful and friendly

A Lillie noisy with the room above us. Lots of feet and noise

Staff was amazing

SO loud. We were directly underneath the kitchen or bar and didn’t sleep at all. So disappointing. It was unbearably loud. We paid too much for this one night without any sleep.

I liked that hotel staff was very helpful corteous

It was close to the Crown Center

Everyone was so friendly, clean facility, and delicious food!